Which terminal will my flight depart from? Which hall do I use to check in?
All Jet2.com flights depart from the Main Terminal.
What time will the check-in desk open?
The check-in desk will open 2.5 hours before departure.
What time will the check-in desk close?
The check in desk will close strictly 40 minutes before departure.
Which company will provide me with Special Assistance?
Skyserv provide Special Assistance at Chania Airport.
Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?
The parking attendants will provide transfer service for free to and from the terminal upon request.
Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?
Any customer with assistance booked should proceed to the airport information desk.
At The Airport
Can I purchase a fast track ticket through security?
Unfortunately, Chania Airport does not offer this service.
What are the opening times for the Sales desk?
The sales desk will open 2.5 hours before departure.
I have lost something in the airport/onboard a Jet2.com aircraft. Which telephone number can I call?
+30 28210 65886.
Is there an airport lounge available? If so, how do I make a booking?
Unfortunately, Chania Airport does not have an airport lounge.
Travelling with hand baggage only?
If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.