Heraklion AirportImportant Information and Frequently Asked Questions

Heraklion Airport (HER)

Heraklion 71601, Greece

Also known as:

Nikos Kazantzakis Airport


Parking Special Assistance Currency Exchange Airport Lounge

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Getting There

  • How do I book airport parking?

    For airport parking see the Heraklion Airport website.

  • Which terminal will my flight depart from? Which hall do I use to check in?

    There is only one terminal at Heraklion Airport.


  • What time will the check-in desk open?

    The check-in desk will open 3 hours before departure.

  • What time will the check-in desk close?

    The check-in desk will close strictly 40 minutes before departure.

Special Assistance

  • Which company will provide me with Special Assistance?

    SkyServ provide Special Assistance at Heraklion Airport.

  • Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?

    Unfortunately, Heraklion Airport does not offer this service.

  • Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?

    Any customer with assistance booked should proceed to the check-in desk.

At The Airport

  • Can I purchase a fast track ticket through security?

    Unfortunately, Herkalion Airport does not offer this service.

  • What are the opening times for the Sales desk?

    The Sales desk is open daily from 09:00-00:00 Monday-Sunday.

  • I have lost something in the airport/onboard a Jet2.com aircraft. Which telephone number can I call?

    +30 281 033 6969.

  • Is there an airport lounge available? If so, how do I make a booking?

    Yes. To book the airport lounge please e-mail her.lounge@swissport.gr.

  • Travelling with hand baggage only?

    If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.

This information was last updated on 14 May 2019.