Book cheap flights online with Jet2.com

UK Airports

• How do I book airport parking?

  Customers can book airport parking at https://www.isavia.is/en/keflavik-airport

• I am being dropped off/picked up at the airport. Is there a drop off point?

  You can drop off/pick up outside the main terminal front.

• Which terminal will my flight depart from? Which hall do I use to check in?

  The is only one terminal at Keflavik Airport.

Check-In

• What time will the check-in desk open?

  2.5 hours from departures

• Is there a separate queue for online check-in?

  No, Jet2.com do not have a separate queue for customers who have checked in online.

• What time will the check-in desk close?

  Strictly 40 minutes before departure.

Special Assistance

• Which company will provide me with Special Assistance?

  Securitas will provide your assistance when you arrive at the airport.

• Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?

   Yes, there are stations within the carpark area where assistance can be requested.

• Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?

  Assistance points are located in the car park, or you can advise our friendly agents at the check-in desks.

At The Airport

• Can I purchase a fast track ticket through security?

  No – this service is not available

• What are the opening times for the Sales desk?

  We do not have a sales desk at KEF Airport, you can book tickets online at www.Jet2.com or via our call center

• I have lost something in the airport/onboard a Jet2.com aircraft. Which telephone number can I call?

  All lost property found will be handed to the Airport, further information can be found here - https://www.isavia.is/en/keflavik-airport

• Is there an airport lounge available? If so, how do I make a booking?

  There is one lounge which is owned and operated by Icelandair – further details can be found at www.icelandair.is

• Travelling with hand baggage only?

  Please check-in online and proceed directly through security