Keflavik AirportImportant Information and Frequently Asked Questions

Keflavik Airport (KEF)

Keflavíkurflugvöllur, 235 Keflavík, Iceland

Facilities:

Parking Special Assistance Currency Exchange Airport Lounge

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Getting There

  • How do I book airport parking?

    Customers can book airport parking at https://www.isavia.is/en/keflavik-airport

  • I am being dropped off/picked up at the airport. Is there a drop off point?

    You can drop off/pick up outside the main terminal front.

  • Which terminal will my flight depart from? Which hall do I use to check in?

    The is only one terminal at Keflavik Airport.

Check-In

  • What time will the check-in desk open?

    2.5 hours from departures

  • Is there a separate queue for online check-in?

    No, Jet2.com do not have a separate queue for customers who have checked in online.

  • What time will the check-in desk close?

    Strictly 40 minutes before departure.

Special Assistance

  • Which company will provide me with Special Assistance?

    Securitas will provide your assistance when you arrive at the airport.

  • Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?

     Yes, there are stations within the carpark area where assistance can be requested.

  • Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?

    Assistance points are located in the car park, or you can advise our friendly agents at the check-in desks.

At The Airport

  • Can I purchase a fast track ticket through security?

    No – this service is not available

  • What are the opening times for the Sales desk?

    We do not have a sales desk at KEF Airport, you can book tickets online at www.Jet2.com or via our call center

  • I have lost something in the airport/onboard a Jet2.com aircraft. Which telephone number can I call?

    All lost property found will be handed to the Airport, further information can be found here - https://www.isavia.is/en/keflavik-airport

  • Is there an airport lounge available? If so, how do I make a booking?

    There is one lounge which is owned and operated by Icelandair – further details can be found at www.icelandair.is

  • Travelling with hand baggage only?

    Please check-in online and proceed directly through security

This information was last updated on 01 Feb 2019.