Which terminal will my flight depart from? Which hall do I use to check in?
All Jet2.com flights depart from the main terminal building. There is only one terminal in Krakow.
I am being dropped off/picked up at the airport. Is there a drop off point?
There is a Kiss & Fly lane for drop off and pick up. This is free of charge for the first 10 minutes.
What time will the check-in desk open?
The check-in desk will open 2 hours 30 minutes before departure.
What time will the check-in desk close?
The check-in desk will close strictly 40 minutes before departure.
Which company will provide me with Special Assistance?
Welcome Airport Services provide Special Assistance at Krakow Airport.
Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?
Yes, follow the blue PRM path to a contact point where the PRM service will be able to assist.
Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?
Any customer with assistance booked should proceed to the nearest help point located at the train station, multi-storey car park, outdoor carpark, inside the terminal building or Jet2.com check-in desk.
Can I purchase a fast track ticket through security?
Unfortunately, Krakow Airport does not offer this service.
What are the opening times for the Sales desk?
The sales desk is open between 04:30-22:00 every day.
I have lost something in the airport/onboard a Jet2.com aircraft. Which telephone number can I call?
For items lost in the airport please call 0048 12 639 3695. For items lost onboard please call 0048 12 639 3248.
Is there an airport lounge available? If so, how do I make a booking?
Yes. This can be booked via the Krakow Airport website or you can call 0048 12 639 3354.
Travelling with hand baggage only?
If you are travelling with hand baggage only and are in possession of your return boarding card, please proceed straight to level 1 and pass security control (unless your boarding card says otherwise) – please arrive at least 90 minutes before your flight to allow enough time to reach the boarding gate.
