Krakow AirportImportant Information and Frequently Asked Questions

Krakow Airport (KRK)

Kapitana Mieczysława Medweckiego 1, 32-083 Balice, Poland

Also known as:

John Paul II International Airport

Facilities

Parking Special Assistance Currency Exchange Airport Lounge

Google Map of krakow airport

Getting There

  • How do I book airport parking?

    For airport parking see the Krakow Airport website.

  • Which terminal will my flight depart from? Which hall do I use to check in?

    All Jet2.com flights depart from Terminal 1.

Check-In

  • What time will the check-in desk open?

    The check in desk will open 2 hours before departure.

  • What time will the check-in desk close?

    The check in desk will close strictly 40 minutes before departure.

Special Assistance

  • Which company will provide me with Special Assistance?

    Welcome Airport Services provide Special Assistance at Krakow Airport.

  • Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?

    Unfortunately, Krakow Airport does not offer this service.

  • Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?

    Any customer with assistance booked should proceed to the check in desk.

At The Airport

  • Can I purchase a fast track ticket through security?

    Unfortunately, Krakow Airport does not offer this service.

  • What are the opening times for the Sales desk?

    The Sales desk will open 2 hours before departure.

  • I have lost something in the airport/onboard a Jet2.com aircraft. Which telephone number can I call?

    For items lost in the airport please call 0048 12 639 3444. For items lost onboard please call 0048 12 639 3248.

  • Is there an airport lounge available? If so, how do I make a booking?

    Yes. This can be booked via the Krakow Airport website or you can call 0048 12 639 3415.

  • Travelling with hand baggage only?

    If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.

This information was last updated on 26 May 2016.