Krakow AirportImportant Information and Frequently Asked Questions

Krakow Airport (KRK)

Kapitana Mieczysława Medweckiego 1, 32-083 Balice, Poland

Also known as:

John Paul II International Airport


Parking Special Assistance Currency Exchange Airport Lounge

Google Map of krakow airport

Getting There

  • How do I book airport parking?

    For airport parking see the Krakow Airport website.

  • Which terminal will my flight depart from? Which hall do I use to check in?

    All flights depart from the main terminal building. There is only one terminal in Krakow.


  • What time will the check-in desk open?

    The check-in desk will open 2 hours 30 minutes before departure.

  • What time will the check-in desk close?

    The check-in desk will close strictly 40 minutes before departure.

Special Assistance

  • Which company will provide me with Special Assistance?

    Welcome Airport Services provide Special Assistance at Krakow Airport.

  • Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?

    Yes, follow the blue PRM path to a contact point where the PRM service will be able to assist.

  • Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?

    Any customer with assistance booked should proceed to the nearest help point located at the train station, multi-storey car park, outdoor carpark, inside the terminal building or check-in desk.

At The Airport

  • Can I purchase a fast track ticket through security?

    Unfortunately, Krakow Airport does not offer this service.

  • What are the opening times for the Sales desk?

    The sales desk is open between 04:30-22:00 every day.

  • I have lost something in the airport/onboard a aircraft. Which telephone number can I call?

    For items lost in the airport please call 0048 12 639 3695. For items lost onboard please call 0048 12 639 3248.

  • Is there an airport lounge available? If so, how do I make a booking?

    Yes. This can be booked via the Krakow Airport website or you can call 0048 12 639 3354.

  • Travelling with hand baggage only?

    If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security on the first level of the terminal building (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.

This information was last updated on 9 April 2019.