Faro AirportImportant Information and Frequently Asked Questions

Faro Airport (FAO)

8001-701 Faro, Portugal


Parking Special Assistance Currency Exchange Airport Lounge

Google Map of faro airport

Getting There

  • How do I book airport parking?

    You can use the ANA Airport webpage (https://www.ana.pt/pt/estacionamento)

  • I am being dropped off/picked up at the airport. Is there a drop off point?

    You may quickly park for no more than ten minutes just by the Departures or Arrivals entrances. 

  • Which terminal will my flight depart from? Which hall do I use to check in?

    There’s only one terminal. Check-in desks are time shared, so please look at the screens to find yours.


  • What time will the check-in desk open?

    2 hours 30 minutes before standard departure time.

  • Is there a separate queue for online check-in?


  • What time will the check-in desk close?

    40 minutes before standard departure time.

Special Assistance

  • Which company will provide me with Special Assistance?

    My Way.

  • Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?

    No, assistance needs to be requested through My Way at a contact point at Arrivals. Assistance will be provided from the aircraft.

  • Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?

    Get in touch with My Way at a contact point.

At The Airport

  • Can I purchase a fast track ticket through security?


  • What are the opening times for the Sales desk?

    Between 8am and 10am depending on daily flights.

  • I have lost something in the airport/onboard a Jet2.com aircraft. Which telephone number can I call?

    At the airport please call: Customs (+351 289800680 ), Police (+351 289800688), Jet2 Sales Desk (+351 289800736)

  • Is there an airport lounge available? If so, how do I make a booking?

    Yes, at the airport or via the following webpage (https://www.ana.pt/en/fao/services-shopping/premium-services/lounge-faro)

  • Travelling with hand baggage only?

    If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.

This information was last updated on 8 April 2019.