I am being dropped off/picked up at the airport. Is there a drop off point?
You may quickly park for no more than ten minutes just by the Departures or Arrivals entrances.
Which terminal will my flight depart from? Which hall do I use to check in?
There’s only one terminal. Check-in desks are time shared, so please look at the screens to find yours.
What time will the check-in desk open?
2 hours 30 minutes before standard departure time.
Is there a separate queue for online check-in?
No.
What time will the check-in desk close?
40 minutes before standard departure time.
Which company will provide me with Special Assistance?
My Way.
Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?
No, assistance needs to be requested through My Way at a contact point at Arrivals. Assistance will be provided from the aircraft.
Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?
Get in touch with My Way at a contact point.
Can I purchase a fast track ticket through security?
No.
What are the opening times for the Sales desk?
Between 8am and 10am depending on daily flights.
I have lost something in the airport/onboard a Jet2.com aircraft. Which telephone number can I call?
At the airport please call: Customs (+351 289800680 ), Police (+351 289800688), Jet2 Sales Desk (+351 289800736)
Is there an airport lounge available? If so, how do I make a booking?
Travelling with hand baggage only?
If you are travelling with hand baggage only and are in possession of your return boarding card, please proceed straight to level 1 and pass security control (unless your boarding card says otherwise) – please arrive at least 90 minutes before your flight to allow enough time to reach the boarding gate.
