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Published: Wed 25 Mar 2020 at 13:58
Updated: Wed 25 Mar 2020 at 13:58
We were proud to showcase our famous VIP customer service recently, after a group of 29 school children and their teachers from Lanzarote found themselves unable to return home from London Gatwick, after another airline cancelled their flight.
When this happened, we were contacted by some of our partners from the local government and Lanzarote tourism industry, to see if we could assist.
Our team jumped into action, and we were delighted to get the group onto our London Stansted to Lanzarote flight so they could return home before all flights were suspended.
We are acutely aware of our responsibility as an award-winning airline and tour operator to look after our customers, and this is one of many examples over recent weeks.
Until the weekend, we continued to operate our scheduled programme, with aircraft flying empty from the UK so that we could fill them and bring thousands of customers home. In addition to that programme of scheduled flights and despite the ongoing disruption, we also added extra flights, to bring even more customers home.
On the back of that, we have received fantastic feedback from customers, which we are incredibly grateful for. We also received the following feedback in response to helping the children which we are delighted with!
“On behalf of all the children, their teachers, their parents, on behalf of the entire island of Lanzarote and my own, we would like to give a huge thank you to you and all your team for this great gesture of solidarity. Fortunately, they are all safe at home now.”
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