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Important Information and Frequently Asked Questions

East Midlands Airport (EMA)
Castle Donington, Derby, Leicestershire, DE74 2SA

Getting there

How do I book airport parking?

I am being dropped off/picked up at the airport. Is there a drop off point?

Which terminal will my flight depart from? Which hall do I use to check in?


What time will the check-in desk open?

Is there a separate queue for online check-in?

What time will the check-in desk close?

Does the airport offer Twilight Check-in®?

Special Assistance

Which company will provide me with Special Assistance?

Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?

Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?

Approximate Distances from key locations around the airport

At the airport

Can I purchase a fast track ticket through security?

What are the opening times for the Sales desk?

Is there an airport lounge available? If so, how do I make a booking?

Travelling with hand baggage only?

Can I purchase a hotel at the airport?

This information was last updated on 11 June 2019.