I am being dropped off/picked up at the airport. Is there a drop off point?
You may quickly park for no more than ten minutes just by the Departures or Arrivals entrances.
Which terminal will my flight depart from? Which hall do I use to check in?
There’s only one terminal. Check-in desks are time shared, so please look at the screens to find yours.
Check-in
What time will the check-in desk open?
2 hours 30 minutes before standard departure time.
Is there a separate queue for online check-in?
No.
What time will the check-in desk close?
40 minutes before standard departure time.
Assisted Travel
Which company will provide me with Assisted Travel?
My Way.
Does the airport offer a meet and greet service (is someone able to meet me in the car park with Assisted Travel)?
No, assistance needs to be requested through My Way at a contact point at Arrivals. Assistance will be provided from the aircraft.
Where do I go if I have booked Assisted Travel? Where does my Assisted Travel begin?
Get in touch with My Way at a contact point.
At the airport
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What are the opening times for the Customer Help Desk?
Between 8am and 10am depending on daily flights.
Is there an airport lounge available? If so, how do I make a booking?
Pre-book your airport lounge here for a hassle-free start to your holiday.
Travelling with hand baggage only?
If you are travelling with hand baggage only and are in possession of your return boarding card, please proceed straight to level 1 and pass security control (unless your boarding card says otherwise) – please arrive at least 90 minutes before your flight to allow enough time to reach the boarding gate.
This information was last updated on 8 April 2019.