Vienna AirportImportant Information and Frequently Asked Questions

Vienna Airport (VIE)

Wien-Flughafen, 1300 Schwechat, Austria


Parking Special Assistance Currency Exchange Airport Lounge

Google Map of vienna international airport

Getting There

  • How do I book airport parking?

    For airport parking see the Vienna Airport website.

  • I am being dropped off/picked up at the airport. Is there a drop off point?

    Yes there are drop off/pick up points located at Vienna Airport.

  • Which terminal will my flight depart from? Which hall do I use to check in?

    All flights will depart from Terminal 1, main check in hall.


  • What time will the check-in desk open?

    It will open 2 hours before departure.

  • What time will the check-in desk close?

    Strictly 40 minutes before departure.

Special Assistance

  • Which company will provide me with Special Assistance?

    VIAS (Vienna International Airport Services) provides Special Assistance at Vienna Airport.

  • Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?

    Unfortunately, Vienna Airport does not offer this service.

  • Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?

    Any customer with assistance booked should proceed to the check in desk.

At The Airport

  • Can I purchase a fast track ticket through security?

    Unfortunately, Vienna Airport does not offer this service.

  • What are the opening times for the Sales desk?

    Vienna Airport Ground Handling Services sales desk is open throughout the day for enquiries.

  • I have lost something in the airport/onboard a aircraft. Which telephone number can I call?

    0043 170 072 2624 or e-mail

  • Is there an airport lounge available? If so, how do I make a booking?

    Yes, to book the airport lounge please call 0043 170 072 3407 or e-mail

  • Travelling with hand baggage only?

    If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.

This information was last updated on 8 April 2019.