I am being dropped off/picked up at the airport. Is there a drop off point?
Yes, there is a drop off/pick up point located at Palma de Mallorca Airport.
Which terminal will my flight depart from? Which hall do I use to check in?
All Jet2.com flights currently depart from Terminal A. Jet2.com check-in desks are 188-189.
What time will the check-in desk open?
The check-in desk will open 3 hours before departure.
Is there a separate queue for online check-in?
Unfortunately, there is no drop off counter for on line customers.
What time will the check-in desk close?
The check in desk will close strictly 40 minutes before departure.
Which company will provide me with Special Assistance?
Multiservicios Aeroportuarios will provide Special Assistance at Palma de Mallorca Airport.
Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?
Yes, by the Special Assistance Company, in specific meeting points located on the building.
Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?
If you need Special Assistance when you arrive, please wait on board (even if an airbridge or remote position is ready), and you’ll be collected directly from the plane by the Special Assistance company.
At the airport
Can I purchase a fast track ticket through security?
Unfortunately, Palma de Mallorca Airport does not offer this service.
What are the opening times for the Sales desk?
The Sales desk will open 3 hours before departure.
I have lost something in the airport/onboard a Jet2.com aircraft. Which telephone number can I call?
0034 971 787 714.
Is there an airport lounge available? If so, how do I make a booking?
Pre-book your airport lounge here for a hassle-free start to your holiday.
Travelling with hand baggage only?
If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.
This information was last updated on 8 April 2019.