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UK Airports

• How do I book airport parking?

  For airport parking see the Bourgas Airport website.

• Which terminal will my flight depart from? Which hall do I use to check in?

  All Jet2.com flights will depart from the Terminal 2.

Check-In

• What time will the check-in desk open?

  The check in desk will open 2.5 hours before departure.

• What time will the check-in desk close?

  The check in desk will close strictly 40 minutes before departure.

Special Assistance

• Which company will provide me with Special Assistance?

  Fraport Twin Star Airport Management provide Special Assistance at Izmir Airport.

• Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?

  Yes, special assistance stations are available in the car park in front of the new passenger terminal T2.

• Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?

  Any customer with assistance booked should proceed to one of the special assistance points in the drop-off area in front of the terminal.

At The Airport

• Can I purchase a fast track ticket through security?

  Yes, see the Bourgas airport website for details.

• What are the opening times for the Sales desk?

  The Sales desk is open 2.5 hours before departure.

• I have lost something in the airport/onboard a Jet2.com aircraft. Which telephone number can I call?

  00359 56 870 273.

• Is there an airport lounge available? If so, how do I make a booking?

  Yes, see the Bourgas airport website for details.

• Travelling with hand baggage only?

  If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.