What time will the check-in desk open?
The check in desk will open 2 hours 30 minutes before departure.
What time will the check-in desk close?
The check in desk will close strictly 40 minutes before departure.
Which company will provide me with Special Assistance?
GIMAP PRM Services provide Special Assistance at Paris-CDG Airport.
Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?
Unfortunately, Paris-CDG Airport does not offer this service.
Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?
Any customer with assistance booked should proceed to the check in desk.
Can I purchase a fast track ticket through security?
Unfortunately, Paris-CDG Airport does not offer this service.
What are the opening times for the Sales desk?
The Sales desk will open 2 hours before departure.
I have lost something in the airport/onboard a Jet2.com aircraft. Which telephone number can I call?
0033 148 168 022.
Is there an airport lounge available? If so, how do I make a booking?
Unfortunately, Paris-CDG Airport does not offer this service.
Travelling with hand baggage only?
If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.
