Click here for airport parking or call +49 (0) 711 3057 0305.
I am being dropped off/picked up at the airport. Is there a drop off point?
Up to 10 minutes free directly in front of terminal departure area.
Which terminal will my flight depart from? Which hall do I use to check in?
All Jet2.com flights depart from Terminal 1.
Check-in
What time will the check-in desk open?
The check in desk will open 2.5 hours before departure.
What time will the check-in desk close?
The check-in desk will close strictly 40 minutes before departure.
Special Assistance
Which company will provide me with Special Assistance?
Gegenbauer Aviation provides Special Assistance at Berlin Airport.
Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?
Unfortunately, this service is not available at this airport.
Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?
T1 main area is a “mobility service counter” or directly at check in counter.
At the airport
Can I purchase a fast track ticket through security?
Unfortunately, Berlin Airport does not offer this service.
What are the opening times for the Sales desk?
Unfortunately, Berlin Airport does not offer this service.
I have lost something in the airport/onboard a Jet2.com aircraft. Which telephone number can I call?
Aircraft lost property: +49 30 6091 84158 | Terminal lost property: +49 30 6091 56260
Is there an airport lounge available? If so, how do I make a booking?
Tempelhof lounge, Departure Area Gate A20. The walk between the lounge and the gate could be a significant distance, please ensure you plan to reach your gate on time for boarding. Payment can be made directly with the lounge, no pre-booking is required.
Travelling with hand baggage only?
If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.
This information was last updated on 18 November 2021.
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