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UK Airports

• How do I book airport parking?

  Click here for airport parking or call +49 (0) 711 3057 0305.

• I am being dropped off/picked up at the airport. Is there a drop off point?

  Use the short-stay car park P2 for picking up/dropping off passengers as this is free for five minutes.

• Which terminal will my flight depart from? Which hall do I use to check in?

  All Jet2.com flights depart from Terminal D.

Check-In

• What time will the check-in desk open?

  The check in desk will open 2 hours before departure.

• What time will the check-in desk close?

  The check in desk will close strictly 40 minutes before departure.

Special Assistance

• Which company will provide me with Special Assistance?

  Gegenbauer Aviation provides Special Assistance at Berlin-Schonefeld Airport.

• Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?

  Special Assistance stations are situated in the car park.

• Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?

  Any customer with assistance booked should use a calling facility located at the following locations: the disabled parking spaces at P2 and P6; between Terminal A & Terminal C; at the left-hand entrance to Terminal D; and in front of the left-hand entrance to Terminal A.

At The Airport

• Can I purchase a fast track ticket through security?

  Unfortunately, Berlin-Schonefeld Airport does not offer this service.

• What are the opening times for the Sales desk?

  The Sales desk is open 2 hours before departure.

• I have lost something in the airport/onboard a Jet2.com aircraft. Which telephone number can I call?

  Aircraft lost property: +49 30 6091 75011 | Terminal lost property: +49 30 34397533

• Is there an airport lounge available? If so, how do I make a booking?

  Yes. To book the airport lounge please call +49 30 6091 6036 Green Wings Lounge – Terminal A – after security Mon-Sun 6am-11pm

• Travelling with hand baggage only?

  If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.