How do I book airport parking?
Due to the airport reconstruction and upgrading works, available parking is limited. No pre booked car park is available.
I am being dropped off/picked up at the airport. Is there a drop off point?
Yes, there's a drop-off point in front of the terminal.
Which terminal will my flight depart from? Which hall do I use to check in?
All Jet2.com flights depart from the international departures/arrivals terminal, which is a brand-new building to the side.
What time will the check-in desk open?
Check-in will open 2.5hrs before your scheduled time of departure.
Is there a separate queue for online check-in?
Please use the same queue if you've checked in online.
What time will the check-in desk close?
The check-in desk will close strictly 40 minutes before departure.
Which company will provide me with Special Assistance?
Swissport/Skyserv provide Special Assistance.
Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?
No meet and greet service is available, so passengers need to make themselves known either to the designated PRM point or at the check-in desks.
Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?
Passengers need to make themselves known either to the designated PRM point or the staff at the check-in desks if they've booked Special Assistance. The assistance begins once the airline or the handler is aware of the passenger or the passengers as they enter the building and go to the designated PRM point.
Can I purchase a fast track ticket through security?
There's no fast-track lane available.
What are the opening times for the Sales desk?
This is generally the same as the Jet2.com flight times begin. Further opening times may vary depending on aircraft traffic at the airport.
I have lost something in the airport/onboard a Jet2.com aircraft. Which telephone number can I call?
The lost and found office for Jet2.com customers is located the baggage claim area. The phone number is 00302427440081.
Is there an airport lounge available? If so, how do I make a booking?
There's no airport lounge available.
Travelling with hand baggage only?
Hand luggage passengers with boarding cards can proceed to the gates without having to go through the check-in counters.