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Home / Reviews and Awards

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We're an award-winning airline!

Here at, our shelves are filled with shiny trophies! We've won many prestigious awards over the years and it's all thanks to our friendly customer service, on-time flights and incredible value fares. Find out more about our most recent awards below…

We’re named in the UK Customer Satisfaction Index 2024! was once again highly rated in the latest Customer Satisfaction Index (UKCSI) for 2024, achieving a customer satisfaction score of 83.5 and coming in at number 11 in the list of top companies for customer service!’s score makes it the top-ranked ‘Transport’ company in the report, and the only airline to appear in the top 50 list of organisations.

Find out more


Recent Awards

Which? Travel Brand of the Year 2023

Once again, we've been name Which? Travel Brand of the Year for 2023. Survey respondents praised us for our VIP customer service and friendly staff, and we’re incredibly proud to have this accolade to our name.


Editor’s Choice Award

Great news! We won the coveted Editor’s Choice Award at The Sun Travel Awards 2023. Lisa Minot, Travel Editor of The Sun, selected as her winner!

In the press

“At the start of 2023, it has 115 aircraft – compared with just two at the launch. Twenty years on, I am delighted that Jet2 has proved the doubters – including me – comprehensively wrong.”

15th February 2023 - The Independent

“ has distinguished itself as the pick of the pack, with passengers not only praising its excellent customer service and value for money but also rating the boarding experience and cabin cleanliness highly. Proof that it is possible to have great customer service at a good price.”

1st April 2023 - The Guardian

“The unstoppable rise of Jet2, from tiny airline to Britain’s biggest tour operator. The leader for sand and sun holidays, the company’s exceptional customer service is behind its industry-leading success.”

19th February 2023 - The Telegraph

As well as being the most punctual short-haul UK airline every month in 2023 so far, the monthly data shows that has continually operated its entire programme without making cancellations.”

21st June 2023 - The Telegraph & Argus, in stark contrast, is almost universally loved.”

25th March 2023 - Mail Online

“Jet2holidays have a byline written on their planes, “Package Holidays You Can Trust.” Turns out, they’re not wrong.”

7th March 2023 - Baldhiker

Jet2 first flew 20 years ago, from Leeds Bradford to Amsterdam. I was aboard the maiden flight and didn’t expect the operation to last long before easyJet or Ryanair swooped. Happy to have been proved wrong.”

12th February 2023 - Simon Calder, Twitter


Real reviews

The captain let the children look in the cockpit after the flight which was an incredible experience

I have hidden disabilities and flying is very stressful for me. I find the Jet2 staff are always so friendly and helpful and make the whole experience much easier. I would definitely recommend them to family and friends who also have hidden disabilities.

Deborah travelled from Birmingham to France with their family in January 2024


"Well organised. Extremely helpful staff."

"Check in was great. Cabin crew very attentive. Cannot fault your staff members at all. So friendly."

Jean travelled from East Midlands to Antalya in November 2023

"Good time slots. Easy boarding. No fuss booking flights and check in online."

"Always amazing service when I fly with Jet2. Smooth from check in to departure. Cabin Crew excellent, professional and helpful. Never disappoints."

Michaela Anne travelled from London Stansted to Antalya in January 2024

"Stress-free, efficient & generally very pleasant. Will book again!"

"We first used Jet2 last year, after years of using first Monarch & then Ryanair. We were very impressed with Jet2 & will now always use Jet2 where we can. Ryanair pales into insignificance in comparison. Well done Jet2!"

Janet travelled from Birmingham to Tenerife with their partner in January 2024 awards

But wait, we’ve won even more awards! Select “Show all awards” below to take a look at the whole lot…

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