Home / News / Awards / is the Best UK Airline says TripAdvisor is the Best UK Airline says TripAdvisor

Published: Mon 10 Apr 2017 at 09:51

Updated: Tue 11 Apr 2017 at 11:08

Awards, Announcements is on the awards trail again - scooping two prestigious accolades in the inaugural TripAdvisor Travellers’ Choice awards for airlines, winning the Best Airline – UK and Best Low-Cost Airline – Europe prizes.

The awards, covering every major carrier worldwide, are based on an algorithm that took into account the quantity and quality of airline reviews and ratings submitted by travellers over the past 12 months. It is the first time that the world’s largest travel planning and booking site has held its prestigious Travellers’ Choice awards for the airline industry.

TripAdvisor airline reviews launched in July 2016, giving travellers a platform to share their candid feedback about all major airlines around the globe.

TripAdvisor airline reviews are based on eight key service factors, which are then aggregated into an overall score.’s score is the highest of any UK airline and European Low-Cost Carrier, with particularly strong scores for customer service, cleanliness, value for money, check-in, boarding, and our generous 22kg baggage allowance.

This family friendly formula, combined with great flight times, low fares and 0% credit and debit card fees has seen us win multiple awards recently, including being the only UK airline to be recognised by Which? as a Recommended Provider.

Steve Heapy, CEO of and Jet2holidays said: “We are thrilled and proud to be named by TripAdvisor as both the Best UK Airline and the Best Low-Cost Airline across all of Europe. What makes the accolades so special is the fact that they are based on customer experience and feedback, making the recognition even more rewarding.

“The fact that we continue to win awards is no coincidence. Everybody at strives to give our customers the very best experience possible and I would like to pay tribute to the brilliant team for doing that day in day out. Our family friendly formula is clearly working, and that, supported by fantastic customer benefits such as a generous 22kg baggage allowance, friendly flight times, 0% credit and debit card fees, and comfortable seating really is clearly putting us ahead of the competition in the eyes of our customers.”

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