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Jet2.com has once again soared to success in the 2020 Tripadvisor Travellers’ Choice® Awards for Airlines, scooping an unprecedented FIVE awards and winning global recognition.
We have once again appeared in the Top 10 Airlines in the World category, appearing 5th in the list, up from 9th position last year. It is the third year running that we have received this accolade, meaning customers recognise us as one of the very best airlines in the world.
In addition, we have also been named the Best Airline – UK and Best Low-Cost Airline – Europe for the fourth year in a row, as well as Best Economy Class – Europe for the second consecutive year.
To cap off this success, we have once again been recognised as the Best Airline – Europe, demonstrating how popular we are with customers.
The Tripadvisor Travellers’ Choice® Awards for airlines are based on a full year of Tripadvisor reviews, prior to any changes caused by the pandemic. Award winners are known for consistently receiving great flyer feedback, placing them among travellers’ favourites around the globe.
Of over 31,000 reviews on Tripadvisor, almost 90% of Jet2.com’s reviews are rated as ‘excellent’ or ‘very good’, with travellers praising us in-particular for our first-class customer service, friendly and professional crew, and value for money.
Through a flight-only booking with Jet2.com, customers receive VIP customer service, friendly flight times and a generous 22kg baggage allowance, and they can receive that very same VIP customer service as well as in-resort Customer Helpers, transfers, thousands of free child places and ATOL protection by booking a package holiday with, Jet2holidays.
Steve Heapy, CEO of Jet2.com and Jet2holidays, said: “To have been awarded five prestigious accolades from Tripadvisor is an achievement we are truly proud of. It is fantastic to not only have retained all the awards from previous years, but to also have risen-up the ranks in the Top 10 Airlines of the World category. As the awards are based on the experiences of paying customers, it shows that our investment into looking after customers is working, and that assurance has never been as important as it is now.
“This approach coupled with our family friendly formula, low fares and a generous 22kg baggage allowance are proving to be a big hit with customers, and all of these many benefits are complemented by our fantastic Jet2.com team who work around the clock to look after each and every customer.”