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A major study showcases our customer service excellence

07th August 2020 • Posted in Announcements and Jet2holidays has once again been ranked as amongst the very best companies in the UK for delivering a first-class customer service, according to the latest UK Customer Satisfaction Index (UKCSI). 

The research, produced by The Institute of Customer Service, features more than 250 major brands. It places as the highest ranked airline for customer service and the ‘Best in Transport’. With a customer satisfaction score of 80.3, we are the only airline to appear in the top 50 and have been awarded a much higher score than the average for the transport sector which stands at just 71.4.

Jet2holidays receives a customer satisfaction score of 80.2, way above the average for all companies in the study, which comes in at just 77.0 out of 100.

The UK Customer Satisfaction Index (UKCSI) is a national barometer of customer satisfaction, which has been published by The Institute of Customer Service twice a year since 2008. It is based on the experiences and relationships that more than 10,000 customers have had with over 250 organisations in 13 different types of sectors.

Over 25 different metrics, such as staff professionalism, product and service quality, and ease of dealing with an organisation, are factored into the results to reveal the companies with the best customer service across the UK. The measures in the UKCSI reflect the priorities customers have identified as the most important attributes of customer experience, and also include measures of customer effort and Net Promoter Score (NPS).

For further information on the study, please visit:

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