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UK Airports

• How do I book airport parking?

  For airport parking see the Gran Canaria Airport website.

• I am being dropped off/picked up at the airport. Is there a drop off point?

  Yes, there is a drop off/pick up point located at Gran Canaria Airport.  Jet2.com check in is normally near Door 5.

• Which terminal will my flight depart from? Which hall do I use to check in?

  There is only one terminal at Gran Canaria Airport.

Check-In

• What time will the check-in desk open?

  The check in desk will open 2 hours and 30 minutes before departure.

• Is there a separate queue for online check-in?

  No.

• What time will the check-in desk close?

  The check in desk will close strictly 40 minutes before departure.

Special Assistance

• Which company will provide me with Special Assistance?

  Interserve will provide Special Assistance at Gran Canaria Airport.

• Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?

  Unfortunately, Gran Canaria Airport does not offer this service.

• Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?

  There are intercoms located inside and outside the terminal to call for the assistance.  Alternatively go directly to the Jet2.com check in area where our friendly team of customer helpers will assist you.

At The Airport

• Can I purchase a fast track ticket through security?

   Yes. It must be purchased from the Gran Canaria Airport web site.

• What are the opening times for the Sales desk?

  The Sales desk is generally open 4 hours before the first flight of the day and closes 1 hour after the last flight of the day.

• I have lost something in the airport/onboard a Jet2.com aircraft. Which telephone number can I call?

  +34 928 579 206

• Is there an airport lounge available? If so, how do I make a booking?

  Yes. This can be pre booked on the Gran Canaria Airport website or at the airport on the day. 

• Travelling with hand baggage only?

  If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.