I am being dropped off/picked up at the airport. Is there a drop-off point?
For departures, drop-off is available outside of the terminal. Pick-up directly outside the airport is not possible but there are car parking facilities that can be used.
Which terminal will my flight depart from? Which hall do I use to check in?
There is only one terminal at Gran Canaria Airport.
Check-in
What time will the check-in desk open?
The check in desk will open 2 hours and 30 minutes before departure.
What time will the check-in desk close?
The check in desk will close strictly 40 minutes before departure.
Special Assistance
Which company will provide me with Special Assistance?
Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?
Unfortunately, Gran Canaria Airport does not offer this service.
Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?
There are intercoms located inside and outside the terminal to call for the assistance.
Alternatively, go directly to the Jet2.com check-in area, where our friendly team of customer helpers will assist you.
At the airport
Can I purchase a fast track ticket through security?
The sales desk is open when flights are in operation, and 30 minutes before check-in commences.
I have lost something in the airport/onboard a Jet2.com aircraft. Which telephone number can I call?
For items left at the airport, please email lpaoh@aena.es as no phone number is available. For items left onboard a Jet2.com aircraft, please call Groundforce on 0034 928 579 262 or email lpallxh2@groundforce.aero.
Is there an airport lounge available? If so, how do I make a booking?
If you only have hand luggage and your boarding pass, you can proceed to security. If you have only hand luggage but not your boarding pass, you need to go to the Jet2.com check-in desk. If you have hand luggage only alongside a passport that is non-EU, you should go to the Jet2.com sales desk as well. Boarding gates may close up to 30 minutes before your departure.
This information was last updated on 2 April 2019.
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