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UK Airports

• How do I book airport parking?

  For airport parking see the Gran Canaria Airport website.

• I am being dropped off/picked up at the airport. Is there a drop off point?

  Yes, there is a drop off/pick up point located at Gran Canaria Airport.

• Which terminal will my flight depart from? Which hall do I use to check in?

  There is only one terminal at Gran Canaria Airport.

Check-In

• What time will the check-in desk open?

  The check in desk will open 2 hours and 30 minutes before departure.

• What time will the check-in desk close?

  The check in desk will close strictly 40 minutes before departure.

Special Assistance

• Which company will provide me with Special Assistance?

  Multiservicios Aeroportuarios will provide Special Assistance at Gran Canaria Airport.

• Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?

  Unfortunately, Gran Canaria Airport does not offer this service.

• Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?

  Yes. There are designated telephone points located in the car parks.

At The Airport

• Can I purchase a fast track ticket through security?

  Unfortunately, Gran Canaria Airport does not offer this service.

• What are the opening times for the Sales desk?

  The Sales desk is generally open 4 hours before the first flight of the day and closes 1 hour after the last flight of the day.

• I have lost something in the airport/onboard a Jet2.com aircraft. Which telephone number can I call?

  0034 928 579 270.

• Is there an airport lounge available? If so, how do I make a booking?

  Yes. This can be pre booked on the Gran Canaria Airport website or at the airport on the day.

• Travelling with hand baggage only?

  If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.