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We're an award-winning airline!

Here at Jet2.com, our shelves are filled with shiny trophies! We've won many prestigious awards over the years and it's all thanks to our friendly customer service, on-time flights and incredible value fares. Find out more about our most recent awards below…

We’re named in the UK Customer Satisfaction Index 2023!

Jet2.com has been named ‘Best in Transport’ and ranked 22nd on the UK Customer Satisfaction Index (UKCSI) for 2023. We’re the only airline to make the top 50 and and we’re the top-ranked transport company in the report. The average score for the transport sector is 71.9, but our customer satisfaction score for 2023 came out at 82.1!

Find out more


Recent Awards

Which? Travel Brand of the Year 2023

Once again, we've been name Which? Travel Brand of the Year for 2023. Survey respondents praised us for our VIP customer service and friendly staff, and we’re incredibly proud to have this accolade to our name.


Editor’s Choice Award

Great news! We won the coveted Editor’s Choice Award at The Sun Travel Awards 2023. Lisa Minot, Travel Editor of The Sun, selected Jet2.com as her winner!

In the press

“At the start of 2023, it has 115 aircraft – compared with just two at the launch. Twenty years on, I am delighted that Jet2 has proved the doubters – including me – comprehensively wrong.”

15th February 2023 - The Independent

“Jet2.com has distinguished itself as the pick of the pack, with passengers not only praising its excellent customer service and value for money but also rating the boarding experience and cabin cleanliness highly. Proof that it is possible to have great customer service at a good price.”

1st April 2023 - The Guardian

“The unstoppable rise of Jet2, from tiny airline to Britain’s biggest tour operator. The leader for sand and sun holidays, the company’s exceptional customer service is behind its industry-leading success.”.”

19th February 2023 - The Telegraph

As well as being the most punctual short-haul UK airline every month in 2023 so far, the monthly data shows that Jet2.com has continually operated its entire programme without making cancellations.”.”

21st June 2023 - The Telegraph & Argus

Jet2.com, in stark contrast, is almost universally loved.”

25th March 2023 - Mail Online

“Jet2holidays have a byline written on their planes, “Package Holidays You Can Trust.” Turns out, they’re not wrong.”

7th March 2023 - Baldhiker

Jet2 first flew 20 years ago, from Leeds Bradford to Amsterdam. I was aboard the maiden flight and didn’t expect the operation to last long before easyJet or Ryanair swooped. Happy to have been proved wrong.”

12th February 2023 - Simon Calder, Twitter


Real reviews

For once an airline that delivers. My faith in air travel is restored.

Everything perfect and utterly beyond expectations. Best experience I've ever had of an airline

Julian travelled from Manchester to Mallorca with their family in June 2023


"A lovely and easy experience. Communication and the staff from Jet2 were truly amazing."

"Nice and easy, lots of communication and updates. Check bags from 3 hours before which is fab when travelling with a baby!"

Mellia travelled from Bristol to Malaga with their family in August 2023

"Booking 👍🏼 Twilight check in 👍🏼 Great flight times 👍🏼"

"I never have any problems booking my flights. Check in is so easy especially the Twilight check in. Flights are at good times and on time. Cabin crew are always good. Great start to the holiday "

Paul travelled from Leeds Bradford to Faro with their family in August 2023

"Good value flights. Lovely attentive staff"

"The staff are so professional and polite in every aspect of travelling abroad. We were given details above and beyond what other companies do. "

Gillian travelled from Manchester to Girona in June 2023

Jet2.com awards

But wait, we’ve won even more awards! Select “Show all awards” below to take a look at the whole lot…

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