I am being dropped off/picked up at the airport. Is there a drop-off point?
For departures, drop-off is available outside of the terminal. Pick-up directly outside the airport is not possible but there are car parking facilities that can be used.
Which terminal will my flight depart from? Which hall do I use to check in?
Please use Terminal 1 for international and national flights. Terminal 2 is for flights between the other Canary Islands.
Check-in
What time will the check-in desk open?
2 hours 30 minutes before the scheduled time of departure.
What time will the check-in desk close?
The check-in desk will close strictly 40 minutes before departure.
Special Assistance
Which company will provide me with Special Assistance?
Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?
Yes.
Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?
In Terminal 1, the assistance desk is inside. Turn to the right – it’s next to the Jet2.com Sales Desk office.
At the airport
Can I purchase a fast-track ticket through security?
There isn’t a fast-track service at Lanzarote.
What are the opening times for the Sales desk?
The Sales Desk is open when flights are in operation, and 30 minutes before check-in commences.
I have lost something in the airport/onboard a Jet2.com aircraft. Which telephone number can I call?
For items left at the airport, please email ace-op@aena.es as there is no phone number is available. For items left onboard a Jet2.com aircraft, please call Swissport on 0034 671 041 669 or email ace.lostandfound@swissport.com.
Is there an airport lounge available? If so, how do I make a booking?
If you only have hand luggage and your boarding pass, you can proceed to security. If you have only hand luggage but not your boarding pass, you need to go to the Jet2.com check-in desk. If you have hand luggage only alongside a passport that is non-EU, you should go to the Jet2.com sales desk as well. Boarding gates may close up to 30 minutes before your departure.
This information was last updated on 2 April 2019.
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