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UK Airports

• How do I book airport parking?

  For airport parking see the Lanzarote Airport website.

• I am being dropped off/picked up at the airport. Is there a drop off point?

  Yes, there is a drop off/pick up point located at Lanzarote Airport.

• Which terminal will my flight depart from? Which hall do I use to check in?

  All Jet2.com flights depart from Terminal 1. There is only one check in area in Terminal 1.

Check-In

• What time will the check-in desk open?

  The check in desk will open 2 hours and 30 minutes before departure.

• What time will the check-in desk close?

  The check in desk will close strictly 40 minutes before departure.

Special Assistance

• Which company will provide me with Special Assistance?

  Interserve Facilities will provide Special Assistance at Lanzarote Airport.

• Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?

  Yes. Please call 0034 928 846 317 to arrange this.

• Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?

  Any customer with assistance booked should proceed to the Interserve Facilities Office located in Terminal 1.

At The Airport

• Can I purchase a fast track ticket through security?

  Unfortunately, Lanzarote Airport does not offer this service.

• What are the opening times for the Sales desk?

  The Sales desk will open 2 hours before departure.

• I have lost something in the airport/onboard a Jet2.com aircraft. Which telephone number can I call?

  For items lost in the airport please e-mail capucace@aena.es. For items lost onboard please call 0034 928 846133 or 0034 671 041 669.

• Is there an airport lounge available? If so, how do I make a booking?

  Yes. This can be pre booked on the Lanzarote Airport website or at the airport on the day.

• Travelling with hand baggage only?

  If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.