For airport parking see the Prague Airport website.
I am being dropped off/picked up at the airport. Is there a drop off point?
Yes, there is a drop off/pick up point located at Prague Airport.
Which terminal will my flight depart from? Which hall do I use to check in?
All Jet2.com flights depart from Terminal 1.
What time will the check-in desk open?
The check-in desk will open 2 hours before departure.
What time will the check-in desk close?
The check-in desk will close strictly 40 minutes before departure.
Which company will provide me with Special Assistance?
Prague Airport Authority provides Special Assistance at Prague Airport.
Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?
Yes, this service is offered by Prague Airport.
Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?
Any customer with assistance booked should proceed to the check in desk.
At The Airport
Can I purchase a fast track ticket through security?
Unfortunately, Prague Airport does not offer this service.
What are the opening times for the Sales desk?
The Sales desk will open 2 hours before departure.
I have lost something in the airport/onboard a Jet2.com aircraft. Which telephone number can I call?
00420 22011 4483 or you can e-mail email@example.com.
Is there an airport lounge available? If so, how do I make a booking?
Yes. This must be booked via the Prague Airport website.
Travelling with hand baggage only?
If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.