COVID-19 FAQs

Home Page / COVID-19 FAQs

Your COVID-19 questions, answered

Got a question about your booking or somewhere you're planning on travelling to? Here, we answer all your frequently asked questions about COVID-19. To help you find what you’re looking for easily, we’ve popped our FAQs into categories.

Cancellations and refunds

My flight’s been cancelled – what are my options?

Should I be worried about my flight(s) and should I cancel or amend?

You’ve cancelled or delayed my flight due to the coronavirus (COVID-19) situation, am I entitled to any compensation?

My holiday has been cut short or cancelled due to coronavirus (COVID-19), am I entitled to compensation?

My flight’s been cancelled and the departure date has already passed. I’ve still not heard from you about my booking – what should I do?

I was told I was getting a refund, but I've not received it yet - what should I do?

If my flight is cancelled or changed, what happens to my travel essentials such as car hire, airport parking, airport transfers and insurance?

I need to talk someone about my booking but I made it through an online travel agent – please can you help me?

COVID-19 testing

When do I need to arrange a COVID-19 test?

Which type of negative COVID-19 test will be accepted for travel?

Which testing provider should I use?

What evidence do I need to show that I’m fully vaccinated?

What evidence do I need to show that I’ve had my booster?

What does ‘fully vaccinated’ mean?

Travel requirements

What are the travel requirements for each destination? How are these decided?

Before travelling

Do I need a COVID-19 vaccine before I travel? 

Do I have to wear a face mask when I go on holiday? 

What if I’m exempt from wearing a mask? 

Do children need to wear a mask? 

Where are you getting your advice for all COVID-19 measures?

Will Jet2Insurance cover me if I get ill with COVID-19? 

Will Jet2Insurance cover me if Foreign Office (FCDO) travel advice changes due to COVID-19 while I’m abroad? 

What documents do I need to fill in before I travel?  

What if I need help filling out any country entry documents? 

My passport’s in my maiden name but my NHS COVID Pass/negative COVID-19 test result(s) show my married name. What should I do?

At the airport

Do I have to wear a face mask in the airport? 

What if I’m exempt from wearing a mask? 

Do children need to wear a mask? 

What safety checks will there be at the airport? 

Are there any other health checks I need to be aware of? 

Onboard our planes 

Do I have to wear my face mask on the plane? 

What if I’m exempt from wearing a mask? 

Do children need to wear a mask? 

Will food and drinks be served and will menus be available?  

Are there any other health checks I need to be aware of? 

While you’re away

Can I cancel my car parking booking if my travel plans change?

Can I change my car parking booking if my travel plans change?

Can I change my car hire booking?

Can I cancel my car hire booking?

How can I see my car hire booking?

Can I cancel my transfer booking if my travel plans change?

Can I change my transfer booking if my travel plans change?

Do I need to wear my face mask on holiday? 

Will I need proof of vaccination to enter public places while I’m away?

Travelling home 

Do I have to wear a face mask when I’m travelling back home? 

What if I’m exempt from wearing a mask? 

Do children need to wear a mask? 

Important information before you travel