Your safety, our priority

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Our pledge to get you back on holiday

We’re really pleased to welcome you back onboard. Things may look and feel a little different these days, but we want to reassure you that you’re in safe hands when you travel with us.

Looking after you every step of the way is what we do best. That’s why we’ll bring you the same industry-leading customer service you know and love, with some extra measures to keep you safe and sound.

You can trust that everything from airport check-in to onboard cleaning is in line with the latest official COVID-19 guidelines. It’s our people that make us stand out from the rest and they’re back in their bright red uniforms, ready and raring to give you the service you deserve. After all, we’re in this together…

A safe and smooth journey

Flights affected by coronavirus (COVID-19)

If your flight's been affected by the COVID-19 pandemic and you’ve got a question about cancellations or refunds, please visit our Travel Updates page here.