Delays and Disruptions

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Please be aware claims made under UK (EU) Regulation 261/2004 (the Regulation) are not necessarily eligible for compensation. For example, if a delay is under three hours, or the cause of the delay is outside of the airline’s control.

For more information, please visit https://www.jet2.com/delays-and-cancellations

Please note, we will be unable to process your claim if any of the information is entered incorrectly.

Claimant Details

Passenger Details

Add additional passenger details

You may only submit a claim to us on behalf of other passengers (maximum of seven) who are named on the same booking, excluding separate family groups or group bookings. By making a claim on behalf of another passenger you are confirming that you have authority to make the claim on their behalf. Any passenger you make a claim on behalf of will not be able to make a separate claim relating to the same matter.

Flight Details

Claim Details

Please attach your boarding pass as well any other documents that are relevant to your claim. You can attach up to three documents with a maximum file size of 6MB in JPG, PNG or PDF formats.

Reimbursement of expenses

This section is for reimbursements relating to re-routing, refreshments, and accommodation during a delay or cancellation (under the Regulation), if they were not provided by Jet2.com. If you are not claiming expenses, please do not complete this section.

All expenses must be within the scope of the Regulation for welfare during flight disruption. We are not liable for any other expenses, such as further travel arrangements, loss of earnings, car parking, missed events, kennels etc. We suggest you contact your travel insurers for any expenses incurred which are outside the scope of the Regulation.

Total reimbursement amount claimed:

Please photograph and attach all of your receipts, as well as any other documents that are relevant to your claim. You can attach up to a maximum file size of 6MB in JPG, PNG or PDF formats.

Complete your bank details below (UK):

Please enter 6 numerical digits only - without hyphens - eg: 600898

International bank account number (IBAN):