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Coronavirus (COVID-19) update

Last updated: 7 April 2020, 09:30

Here's our latest information and travel advice regarding the ongoing coronavirus (COVID-19) situation.

Due to the ongoing uncertainty caused by the coronavirus (COVID-19) pandemic, we’ve decided to recommence our flights programme on 17 June 2020. If you're travelling before this date, unfortunately, your booking will be affected as our flights won't be operating. We're contacting all affected customers about their options - please check the FAQs below before contacting us, as we’re currently experiencing high volumes of calls right now.

For the latest government advice, please visit the dedicated website here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus

If you’ve booked your flights through an online travel agent (eg, On the Beach, or loveholidays), you’ll need to get in touch with them directly.

Are your flights still operating?

I’m due to travel to a destination where my flights have been cancelled, either due to FCO advice or a decision made by a local authority – what are my options?

I’m overseas in a destination where flights have been cancelled due to FCO advice – what are my options?

Should I be worried about my flight(s) and should I cancel?

You’ve cancelled or delayed my flight due to the coronavirus (COVID-19) situation, am I entitled to any compensation?

My holiday has been cut short or cancelled due to coronavirus (COVID-19), am I entitled to compensation?

Are you disinfecting your aircraft/transfer vehicles?

What can I do to protect myself and prevent the spread of the disease?

The government is advising social distancing to protect older people, pregnant women and vulnerable adults. I fall into one of the listed categories and therefore won’t be able to travel on my planned flight. What should I do?