Yes, you need to keep your face mask on throughout the whole flight but you can take it off temporarily so that you can eat and drink comfortably. Just be careful your mask doesn’t touch any surfaces when you take it off. Remember, everyone needs to wear a face mask apart from children under six years old and people that can’t wear a mask for medical reasons. If you fail to wear a face mask, you’ll be breaking the law and could be fined.
Face masks need to cover your mouth and nose and should be either a protective or medical-style mask, or a fitted face covering. Coverings such as scarves, snoods, balaclavas or any similar items aren’t acceptable for travel.
It’s a good idea to stock up on masks before you travel as it’s recommended you change disposable ones every four hours and wash reusable ones after each use. Plus, you’ll need to wear a mask for your whole return journey too.
There may be some destination specific information you need to know about face masks too, so please check the FCDO website.
What if I’m exempt from wearing a mask?
As part of our face mask policy, if you are unable to wear a mask, you must let us know in advance in
order to be allowed to travel. Before you go, please provide proof of your exemption to our Special
Assistance team on 0800 408 5591, so that we can authorise your travel. We’ll ask you for specific
medical evidence to confirm this, as we don’t accept downloaded exemption cards or lanyards as proof of
Rules around those that can’t wear masks may vary abroad too. For destination specific information
including transfers, hotels and resorts, check the local guidance in the country you’re visiting on the
Do children need to wear a mask?
Children under six years old don’t have to wear a mask in UK airports and onboard our flights.
However, this may vary in other destinations so please check the FCDO website for more
Can I use the toilets onboard?
Yes, the toilets will be open to use as normal. All we ask now is that you wait safely in your seat until one’s free rather than queuing in the aisles. If you need any special assistance, just ask one of our friendly cabin crew who’ll be happy to help.
How do I keep a safe distance from people on the plane?
You can minimise your contact with people and surfaces. We’ll ask you to stay in your seat as much as possible, as some of our flights might be full. Please avoid queuing in the aisles and use contactless payment if you can. Our cabin crew want to give you as much space as possible too, so they won’t be able to help you put things in the overhead lockers. Everyone must wear a face mask throughout the whole flight, including our cabin crew.
How do you keep the planes clean?
Every one of our planes is disinfected nose to tail by a professional aircraft cleaning company every day. On top of this, we regularly use a process called fogging, where we deep clean our planes with a long-lasting antiviral and antibacterial spray to make sure every surface is sanitised. And they’re all kitted out with HEPA air filtration systems like those used in surgical theatres. When the planes are in action, these filters keep the air fresh and bacteria-free by removing 99.97% of viruses every few minutes.
What if I’m worried onboard?
If you feel worried onboard, listen out carefully for our announcements as our friendly cabin crew will guide you through the new safety measures and what to expect throughout your flight. Don’t worry, our crew will be there for you every step of the way.
Will baby bottle and food warming facilities still be available?
Yes, you can still ask our friendly cabin crew to warm your baby’s bottle and food for you as normal. Our crew will be washing their hands regularly anyway, but they’ll wash them again just before handling your baby’s bottle and food.
Will food and drinks be served and will menus be available?
Good news – all the usual tasty treats in our in-flight menu will still be available. You’ll be able to choose onboard or you can keep things more contact free by pre-paying for your in-flight food before you take off. You can add meals to your booking here. Our pre-order champagne is still available too.
How do I keep my hands clean on board?
Our onboard toilets will be stocked up with soap, but it would be handy to bring your own bottle of hand sanitiser so you can keep your hands clean on the go – please just make sure it’s less than 100ml.
Passengers aged 13 and under must travel with a guardian aged 16 and over. If the accompanying guardian is travelling on the same flight, on a separate booking, please select Continue. To change your flight, please select Go back.
Specific rules may apply to entry to certain destinations for passengers aged 17 and under who are travelling without their parent or legal guardian. Please check fco.gov.uk for current requirements.