Yes, there is a drop off/pick up point located at Rome Airport.
Which terminal will my flight depart from? Which hall do I use to check in?
All our flights depart from and arrive into Terminal 3. Every now and then our flights may arrive into and depart from gates E31-E44. To get there, you’ll have to take a short monorail ride. Please follow the signs through the terminal or ask one of our friendly Red Team if you have any questions.
Check-in
What time will the check-in desk open?
The check in desk will open 2.5 hours before departure.
What time will the check-in desk close?
The check-in desk will close strictly 40 minutes before departure.
Assisted Travel
Which company will provide me with Assisted Travel?
ADR provide Assisted Travel at Rome Airport.
Does the airport offer a meet and greet service (is someone able to meet me in the car park with Assisted Travel)?
Yes. There are designated telephone points located in the car parks.
Where do I go if I have booked Assisted Travel? Where does my Assisted Travel begin?
Any customer with assistance booked should proceed to the check in desk.
At the airport
Can I purchase a fast track ticket through security?
Yes. This can be purchased on the day from the Information desk.
What are the opening times for the Customer Help Desk?
The Customer Help Desk will open 3 hours and 30 minutes before departure.
The opening times for the Customer Help Desk are 06:00-20:00.
Is there an airport lounge available? If so, how do I make a booking?
Yes. This can be booked at the airport on the day.
Travelling with hand baggage only?
If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.
This information was last updated on 29 March 2022.