Confirmation

We love getting feedback, whether good or bad – it really makes a difference! We’ll look into your comments and reply soon if you’ve asked us to respond.

Our Customer Services team need some time to look into this so will aim to reply within 28 days. We’re currently receiving lots of enquiries and our investigations are taking longer than we would like but we want to make sure that we get it right first time. Don’t worry though, we’ll keep you updated if we need more time.

Please note, if you’ve submitted a pre-travel question or request using this form, we won’t be able to respond to you. This form is only for customers who have returned from their holiday.