Delays and Disruptions

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Compensation is potentially payable under Regulation EC261 if your flight’s arrival has been delayed for more than three hours, the flight has been cancelled, or you have been denied boarding. If you want to make a claim, please fill out the form below.

Personal Details

*** We are working extremely hard to deal with the unprecedented situation arising from the COVID-19 outbreak in Europe and ensure that affected customers receive all appropriate support and assistance. However, in line with the advice from the UK Civil Aviation Authority, delays and/or cancellations arising from circumstances relating to COVID-19 will be treated as extraordinary circumstances and therefore not eligible for compensation under Regulation EC261/2004. ***

Flight Details

Claim Details

Please attach your booking confirmation or boarding passes, as well as any other documents that are relevant to your claim. You can attach up to three documents with a maximum file size of 6MB in JPG, PNG or PDF formats.

Please only hit "Submit" once. It may take a few seconds but you'll then be redirected to another page.