Delays and Disruptions

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Please be aware claims made under UK (EU) Regulation 261/2004 (the Regulation) are not necessarily eligible for compensation. For example, if a delay is under three hours, or the cause of the delay is outside of the airline’s control.

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Please note, we will be unable to process your claim if any of the information is entered incorrectly.

Personal Details

Flight Details

Compensation claim details

Please attach your booking confirmation or boarding passes, as well as any other documents that are relevant to your claim. You can attach up to three documents with a maximum file size of 6MB in JPG, PNG or PDF formats.

Reimbursement of expenses

This section is for reimbursements relating to re-routing, refreshments, and accommodation during a delay or cancellation (under EC Regulation 261/2004 as incorporated into UK law), if they were not provided by

All expenses must be within the scope of the Regulation for welfare during flight disruption. We are not liable for any other expenses, such as further travel arrangements, loss of earnings, car parking, missed events, kennels etc. We suggest you contact your travel insurers for any expenses incurred which are outside the scope of the Regulation.

Total amount claimed:

Complete your bank details below (UK):

International bank account number (IBAN):

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