Electric Mobility Device

It is your responsibility to provide sufficient information about your Electric Mobility Device and batteries prior to travel. Should you not provide us with adequate information before travel, we reserve the right to refuse the carriage of your Electric Mobility Device. Just to let you know, this form is for both Jet2holidays and Jet2.com customers.

If you have travelled with us previously with the same device and it has not since been modified, please contact us on 0800 408 5591 as we may be able to retrieve the full details of your device from your previous records.

Important information with regards to weight and height of electronic mobility devices:

We are only able to carry three Electric Mobility Devices per flight. Places are granted on a first come, first served basis in the order that we receive the information required.
Electric Mobility Devices which exceed 81cm in height are unable to be carried due to height limitations on our aircraft. If the device folds down, please advise full instructions on how to do this and what the height is once folded.
Please note if you are travelling on a Package holiday we do not accept electronic mobility devices on either coach or private transfers. You will need to either arrange an Adapted transfer or make your own arrangements for transportation.

If you have already called our Special Assistance Team and provided them with this information then you do not need to complete this form.

Customer information

Name of the customer who is travelling with the Electric Mobility Device

Booking Reference

Contact Telephone Number

Electric mobility device details

Make of Electric Mobility Device

Model of Electric Mobility Device

Total unladen weight of the Electric Mobility Device including batteries to be given in kilograms. (This is the weight of the device unoccupied)

Please note: If your device exceeds 100kg in weight, we require further information as to whether the device can be taken down into different parts to reduce the weight for handling purposes.

Does your Electric Mobility Device have Bluetooth installed?

Has your Electric Mobility Device been modified in any way since purchase?

Are e-motion wheels fitted to your Electric Mobility Device?

Travel Insurance Please tick here to confirm you have taken out suitable travel insurance that covers any damage to your device whilst travelling.

Battery information

If you are unsure of the battery type, please refer to your operator’s manual or contact the manufacturer as we are unable to carry your device without this information.

Non-Spillable (Sealed Lead Acid) Batteries - including Dry Cell, Gell Cell and Nickel-Metal Hydride

If the battery is designed to be removed, please ensure it is placed in a strong, rigid, weatherproof box. A maximum of 2 spare non-spillable batteries may also be carried providing they are individually placed in strong, rigid, weatherproof boxes. All Non-Spillable Batteries will be loaded in the hold of the aircraft.

Lithium Batteries (including e-motion wheels)

If the battery is not designed to be removed on your electric mobility device, there is no maximum watt hour rating. Should your device have removable batteries, they must be carried with you in the cabin and not exceed the below Wh rating limits:

1. A singular battery must not exceed 300Wh

2. For two batteries, they must not exceed 160Wh each

Spare lithium batteries may also be carried, providing they do not exceed the above stated limitations – these must also be carried with you in the cabin. Any batteries carried with you in the cabin must be stored securely and protected against short circuit.

Wet Cell

These will be assessed on a case-by-case basis – please call our dedicated mobility assistance team on +44 (0) 800 408 5591 to discuss your requirement.

Battery type

Number of batteries used to operate device:

Number of spare batteries being carried:

If applicable, Lithium Battery Watt-hour rating for each battery, including spare batteries

Is the battery designed to be removed?

Measurements

Maximum Height Accepted: 81cm

If your device exceeds this height and cannot be collapsed, it unfortunately cannot be carried

Length (cm)

Height (cm)

If the height of your device exceeds 81cm, please advise full instructions of how to lower height e.g. Seat back folds down, seat is removable etc. Please then advise the total height once collapsed:

Width (cm)

Height (cm) once collapsed:

If the chair is not collapsible, does it tilt? If so what is the overall length of the device once tilted (cm)?

If the chair is not collapsible, does it tilt? If so what is the overall height of the device once tilted (cm)?

Means of protecting circuits or preventing the device from being accidentally activated during transit

(You may need to refer to your operator's manual for this information. You need to provide full details of how the device is turned off and the batteries disconnected or isolated to prevent accidental activation in the hold.)

How do you switch the device off?

How to disconnect the battery?

Does the battery need to be removed for transportation? If so how:

Has the Electric Mobility Device been modified in any way Yes/No and if so how?

Medical conditions

Do you have a medical condition that we need to be aware of, including anything affecting major Organs or breathing?

Medical condition (please advise details of condition including date of diagnosis)

Important information

Please bring the operating manual with you to the airport. If you are carrying any spare batteries, we will need to be informed. We highly recommend that comprehensive insurance is in place for damage, delay or loss of the Electric Mobility Device as the airline's liability is limited under Montreal Convention. If you require any further assistance, then please do not hesitate to contact our dedicated mobility assistance line on +44 (0) 800 408 5591 or +44 (0)203 059 8337 if calling from overseas.