Book your airport parking here for airport parking or call 0808 168 6111.
I am being dropped off/picked up at the airport. Is there a drop off point?
Yes, there is a drop-off and pick-up point at East Midlands Airport. You can find more information about your options here.
How can I arrange a taxi to/from the airport?
Save time, money and hassle by booking your taxi to/from the airport here. You can find a range of safe and reliable options, from private cars to minibuses.
Which terminal will my flight depart from? Which hall do I use to check in?
There is only one terminal and one check-in hall at East Midlands Airport.
Check-in
What time will the check-in desk open?
The check in desk will open 3 hours before departure. If you have hold baggage to check in, why not use our handy bag-drop kiosks? Find out more about these here.
Is there a separate queue for online check-in?
No. We ask all customers, with luggage to drop off, to join one queue for our all destination check in.
What time will the check-in desk close?
The check in desk will close strictly 40 minutes before departure.
Does the airport offer Twilight Check-in®?
Yes - Twilight Check-in® is available at East Midlands Airport. Find out more here.
Is parking free while using Twilight Check-in®?
Yes – from 1 March 2024, you can park free of charge for 90 minutes in the airport’s Short Stay 1 car park. Please collect a token on entry to the car park and our Red Team will be happy to help assist you in how to validate your ticket once you've dropped your bags off at the check-in desk.
Assisted Travel
Which company will provide me with Assisted Travel?
Assisted Travel is provided by the East Midlands Airport Passenger Services Team.
Does the airport offer a meet and greet service (is someone able to meet me in the car park with Assisted Travel)?
Yes. Call points are located in the car parks.
Where do I go if I have booked Assisted Travel? Where does my Assisted Travel begin?
Once checked in, you must report to the East Midlands Airport Passenger Services Desk. This is located in the main check in hall.
Approximate Distances from key locations around the airport
Route
Distance (approx.)
Car Park to Check-in
300m
Check-in to Boarding Gates
500m
Arrivals to Immigration
480m
At the airport
Can I purchase a fast track ticket through security?
Yes. This can be purchased from East Midlands Airport website or the fast track ticket machines located in the check in hall.
What are the opening times for the Customer Help Desk?
Our Customer Help Desk at East Midlands Airport is open 24 hours a day.
Is there an airport lounge available? If so, how do I make a booking?
There is an Escape Lounge at East Midlands Airport. You can pre-book your tickets from the East Midlands Airport website.
Travelling with hand baggage only?
If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.
Can I purchase a hotel at the airport?
Pre book your airport hotel here and relax knowing you're just minutes from the terminal
This information was last updated on 19 March 2024.
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