Award-winning customer service is what we do at Jet2.com, and we want you to have total peace of mind when you book with us. So if unavoidable or extraordinary circumstances have meant we’ve had to cancel your flight, you can expect a simple and stress-free experience when it comes to getting a refund. In fact, we’ve been praised time and time again in recent years by customers and consumer experts for the speedy and smooth way we’ve dealt with refunds when we’ve had to cancel. Rest assured, we’ll always keep you and your money safe.
You can read our full Terms & Conditions for what happens if we have to cancel your flight.
Or if you decide you’d like to amend or cancel your flight, you can find out all the need-to-knows about how to do this and what the charges are here. And remember, you should always take out comprehensive travel insurance to protect you against the unexpected.