Birmingham AirportImportant Information and Frequently Asked Questions

Birmingham Airport (BHX)

B26 3QJ


Parking Special Assistance Currency Exchange Airport Lounge

Google Map of Birmingham Airport UK

Getting There

  • How do I book airport parking?

    Click here for Airport Parking.

  • I am being dropped off/picked up at the airport. Is there a drop off point?

    There is a free drop and pick up area, this is free for 30mins. This is approx a 5mins walk from the terminal. There is also a premium drop and pick up area which is right outside the terminal but does not offer any free time.

  • Which terminal will my flight depart from? Which hall do I use to check in?

    All Jet2 flights check0-in at the north check-in hall through Door B using check-in desks 14-28. Flights will depart from the north departures sign posted gates 40-68.


  • What time will the check-in desk open?

    Check-in desks open 3hours prior to departure.

  • Is there a separate queue for online check-in?

    No, all customers join the one queue and those with online check-in may be able to use our self service kiosks depending on the size of the party and amount off luggage. Our staff will be on hand to assist and direct customers the right way.

  • What time will the check-in desk close?

     Check-in desks close 40mins to departure.

Special Assistance

  • Which company will provide me with Special Assistance?

    OCS are the provider of assistance at BHX

  • Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?

    Yes, the car parks do have call points for assistance.

  • Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?

    The assistance team are located on the ground floor between arrivals and the north check-in hall. Customers may book in with them first for assistance if required or can complete the check-in process first and then book in with the assistance team depending on the customer needs.

  • Approximate Distances from key locations around the airport

Route Distance (approx.)
Car Park to Check-in 230m
Check-in to Boarding Gates 250m
Arrivals to Immigration 340m

At The Airport

  • Can I purchase a fast track ticket through security?

    Yes – it is cheaper to book online in advance.

  • What are the opening times for the Sales desk?

    The sales desk is generally open 0300-2200 March-October and 0600-1900 Nov-Feb.

  • I have lost something in the airport/onboard a aircraft. Which telephone number can I call?

    The sales desk will be abel to assist with this on 0121 767 1470 or 0121 767 7750.

  • Is there an airport lounge available? If so, how do I make a booking?

    Yes there is the No 1 Lounge and No 1 Lounge Clubroom and the Aspire Lounge. These can be booked on the day but it is cheaper to prebook via and

  • Travelling with hand baggage only?

    If you are checked in online you can proceed directly to security and into the departure lounge. If you need to check-in then please proceed to the check-in desks 14-28.

This information was last updated on 22 November 2016.