How do I book airport parking?
I am being dropped off/picked up at the airport. Is there a drop off point?
Drop off and collection is directly outside the terminal.
Which terminal will my flight depart from? Which hall do I use to check in?
All Jet2.com flights back to the UK will depart from the main terminal building on the ground floor.
What time will the check-in desk open?
Check in for Jet2.com flights open 2 hours 30 minutes before departure.
Is there a separate queue for online check-in?
No, all our desks for Jet2.com are for all our customers.
What time will the check-in desk close?
Check in will strictly close for Jet2.com flights 40 minutes before departure.
Which company will provide me with Special Assistance?
Aviaserve will provide assistance if required.
Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?
Yes - if booked in advance, this service is available.
Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?
Customers with pre-booked assistance should proceed directly to the check in where they will be met by a friendly representative.
Can I purchase a fast track ticket through security?
Unfortunately, this is not available to purchase at Malta International Airport.
What are the opening times for the Sales desk?
The Sales desk (managed by our handler – Aviaserve) is open at all times whilst our check in is open.
I have lost something in the airport/onboard a Jet2.com aircraft. Which telephone number can I call?
If you have lost something, please call our Aviaserve lost and found department on +356 2369 6417.
Is there an airport lounge available? If so, how do I make a booking?
The airport lounge is situated at Malta International Airport and reservations or membership can be made online before travel.
Travelling with hand baggage only?
If you are travelling with hand baggage only and are in possession of your return boarding card, please proceed straight to level 1 and pass security control (unless your boarding card says otherwise) – please arrive at least 90 minutes before your flight to allow enough time to reach the boarding gate.
