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Baggage & Sports Equipment

Hand Luggage Allowances

You may carry on board one piece of hand luggage free of charge, as long as it weighs no more than 10kg and is no larger than 56cm x 45cm x 25cm, including any wheels and handles. If your hand luggage weighs more or is larger than this, it will need to be checked into the aircraft hold, and you may have to pay an additional charge.

You can also bring a small, personal item on board (such as a handbag, laptop bag or airport purchase), as long as it is placed underneath the seat in front of you. Please note that you cannot drink any alcohol purchased at the airport during the flight.

There are restrictions for the carriage of liquids through airport security in hand luggage; all liquids, aerosols, and gels must be presented for screening in containers of 100ml or less, and within a clear, resealable plastic bag of no more than 1 litre in capacity. Anything exceeding these requirements will need to be placed into your hold baggage and checked in.

All hand luggage is carried in the cabin at our discretion, and we reserve the right to check it into the aircraft hold for operational or capacity reasons. If this is the case, you must ensure that you remove all valuable items (including travel documents, money, medication, keys, spare lithium batteries, as well as any electronic items containing lithium batteries) and carry these with you in the cabin

Hold Baggage Allowances & Excess Baggage

Each customer (excluding infants) may pre-book up to 3 bags per flight, with an allowance of 22kg per bag – any baggage which exceeds your total weight allowance will be carried subject to availability and at Jet2.com’s discretion. You will also need to pay an excess baggage fee, which is currently £12 per kilogramme.

Please note that no single item of baggage may weigh more than 32kg.

When pre-booking your bags, the charge per bag is variable depending on your destination, and on whether you make your booking through our website, call centre, or at the airport. If you want to check in an additional item at the airport on the day of departure, you’ll need to pay a fee of 45GBP per item, plus any applicable excess baggage fees.

We generally accept payment for additional baggage fees at the airport in local currency, or by a credit / debit card. If you are planning to travel with excess baggage, please allow extra time to complete the check-in process.

On request, and if you have approval beforehand, certain items of sporting or medical equipment may be carried in excess of this weight. Please contact us before making your booking to get the authorisation you need. If you don’t inform us in advance, we reserve the right to refuse carriage of these items.

Sports Equipment and other Outsize Items

Many items, including sports equipment and musical instruments, are typically unsuitable for carriage by airlines with short turnaround times. However, we are happy to carry these items providing there’s space available on the aircraft. Please ensure you have comprehensive insurance in place for these items, as an airline's liability is limited

If you are planning to travel with outsize baggage, please allow extra time for the check-in process. Please also note that freight or cargo items cannot be accepted as passenger baggage

Sports Equipment
Here's a guide to the allowances, associated charges, and restrictions for the most common items of sports equipment. Please contact our Call Centre for more information on these and other items, as well as to pre-book your sports equipment.

Item

Bicycles (non-motorised)

Weight Allowance

32kg

Charge per Item (per one way flight)

35 GBP

Restrictions and Packing Instructions

Must be carried in a suitable bike box or wrapped in stiff cardboard with the pedals removed and the handlebars turned in line with the frame.

Tyres must also be partially deflated

 

Bicycles (motorised)

Not Carried

-

-

Fishing Rods

-

15 GBP

-

Golf Clubs

22kg

35 GBP

-

Scuba Equipment

22kg

35 GBP

Scuba tanks, if part of your equipment, need to be empty with the valves open

Skis and snowboards (including boots and poles)

22kg

35 GBP

Max 180cm x 90cm

Surf / Body Boards

22kg

35 GBP

Max 180cm x 90cm

All of the above items should be pre-booked either when you book your flight online or via our Call Centre. Because space on board an aircraft is limited, we may not be able to accept these items if they have not been pre-booked before travel.

Any items that exceed your weight allowance will be charged for in line with our excess baggage policy, subject to space and availability. Please see the Hold Baggage Allowances & Excess Baggage section of these FAQs for more information.

Musical Instruments
If your musical instrument is within the permitted hand baggage dimensions of 56cm x 45cm x 25cm and weighs less than 10kg, it may be carried onto the aircraft with you free of charge as your one piece of hand luggage.

Alternatively, you may check your musical instrument into the hold on a limited release basis upon payment of a 30GBP charge. You must ensure your musical instrument is properly protected from damage and that you have adequate travel insurance in place. The weight allowance is 22kg per item, and anything exceeding this will be charged for in line with our excess baggage policy, subject to space and availability. Please see the Hold Baggage Allowances & Excess Baggage section of these FAQs for more information.

Larger instruments, such as a guitar or cello, may be carried in the cabin on a dedicated seat, but this extra seat must be paid for. For safety reasons, a non-emergency exit window seat will be allocated. The item must weigh no more than 65kg, must be securely restrained in the seat, and must not extend above the top of the seat by more than 30cm.

Pushchairs / Car Seats / Travel Cot
If you are travelling with an infant or child, a collapsible pushchair and / or a car seat and / or a travel cot may be carried free of charge, providing the total weight of these items does not exceed 10kg. Anything exceeding this will be charged for in line with our excess baggage policy, subject to space and availability. Please see the Hold Baggage Allowances & Excess Baggage section of these FAQs for more information.

Mobility Devices and Equipment
Please see the Special Assistance section of these FAQs for information on the carriage of mobility devices and equipment

Wedding Outfits
If your wedding outfit is within the permitted hand baggage dimensions of 56cm x 45cm x 25cm and weighs less than 10kg, it may be carried onto the aircraft with you free of charge as your one piece of hand luggage.

Alternatively, you may check your outfit into the hold as part of your standard baggage allowance. Please take care to properly protect it from damage and ensure that you have adequate travel insurance in place.

Delayed, Lost, and Damaged Baggage and Lost Property

If you experience any loss, damage, or delay to your baggage you must in the first instance tell our team straight away. Please make sure that you complete a Property Irregularity Report (PIR) before leaving the airport, as without this document our Customer Services team may not be able to process your claim. You will also need to keep a copy of the completed PIR.

Delayed / Lost Baggage
Once you’ve completed your PIR, you can click here to check the status of your delayed baggage.

We will also update you by text message, so please give our Customer Helpers a mobile number at the time of completing your PIR.

We would like to reassure you that once we’ve located your bag, we will deliver it to you at your hotel or home address. Our appointed courier company will contact you directly to arrange the best delivery time for you

It may take a little time to locate your bag. However, if for any reason you feel you have not received enough communication from us, please email LostBaggage@jet2.com and one of our team will get back to you as soon as possible.

In the unlikely event that we’re unable to locate your bag after five days, we will escalate your case to Central Baggage Services, our appointed partner, who will then be responsible for finding it. You can contact them on the following number:

  • From within the UK: 0330 660 0815 (call charged at local rate)
  • From outside the UK: +370 523 63402 (local international rate)

This Call Centre is open 08:00 to 20:00 UK local time.

Damaged Baggage
Please remember that your baggage should be sufficiently strong to withstand the baggage handling process, as we are unable to accept responsibility for damage to bags that were not fit for purpose. Scratches, dents, and cosmetic damage to the suitcase itself are classed as normal wear and tear, and as such we are unable to consider claims for minor damage.

If your suitcase has suffered more substantial damage whilst in our care, we would be happy to give you a replacement free of charge. If you are currently in the UK, one of our Customer Helpers at the airport can help you with this process, and you will typically receive your replacement case within 14 days of ordering. If you are not in the UK, please contact our Customer Service team (Customer.Service@jet2.com) who will be happy to help.

Baggage Claims
Jet2.com’s liability for delayed, lost, and damaged baggage is limited under the Montreal Convention. This simply means that you may prefer to make a claim under your own travel insurance - you can find further details in our Terms and Conditions, which are available at www.jet2.com/terms. Please note that all claims must be sent in writing to the address below, as a PIR does not constitute a claim in itself.

Any claims against Jet2.com for delayed or lost baggage must be sent to us in writing within 21 days of your delayed baggage being returned to you, or of you being informed that your baggage has been irretrievably lost. Should you wish to make a claim, please send us a copy of your PIR, as well as receipts for any items for which you intend to claim, as explained in our Terms and Conditions.

All claims against Jet2.com for damaged baggage must be sent to us in writing within seven days, or within seven days of your return flight home, whichever is the greatest. Should you wish to make a claim, please send us a copy of your PIR, photographic evidence of any damaged items, as well as receipts for any items for which you intend to claim, as explained in our Terms and Conditions.

Email: Customer.Service@jet2.com

Write: Baggage Claims Team
PO Box 284
Leeds
LS11 1GE
United Kingdom

We aim to respond to you within 28 days.

Please note that Jet2.com will not accept liability for valuable items (e.g. jewellery, cameras, laptops, cash, electrical equipment, and documents) contained within any checked-in hold baggage because these items are allowed to be carried within hand luggage in the cabin. The limits of our liability in relation to baggage are described in detail in our Terms and Conditions. Under international convention, any payment that the carrier is liable to pay for lost or damaged items is limited. This is why we strongly recommend that you take out comprehensive travel insurance. We would suggest that you try to pursue a claim with your travel insurer in the first instance as they are more likely to offer a higher level of compensation than us.

Lost Property

Please take care of your personal belongings at all times, as reuniting customers with any lost items can be a complex process. We regret that we cannot be responsible for tracing your lost property and respectfully ask that you contact the local airport teams directly.

Any items found at the airport will generally be handed to the airport’s lost property department, or in the case of documents, to the airport police. Please contact the airport’s lost property office yourself – you can find their contact details by visiting the relevant airport’s website.

Should our Cabin Crew find anything on board an aircraft during the turnaround, it will be handed to a member of Ground Crew. Please see a member of our team on arrival, who will be able to assist you further.

Top Tips Before Travel

Follow our top baggage tips for a smooth journey:

  • Label each piece of baggage with your name, flight number, and phone number.
  • Please ensure your baggage is strong and fit for purpose and sufficiently robust to protect the contents and to withstand the normal baggage handling process. Soft sided cases and protrusions, such as handles, wheels and locks, can be particularly vulnerable.
  • Never pack cash, valuable items, perishable goods, important documents or essential medications in your checked baggage.
  • Always carry any cigarettes and tobacco within your hand luggage
  • When purchasing alcohol to take to your destination, don't forget to check the current airport security restrictions on carrying liquids as hand luggage. Glass bottles packed in hold baggage may break and plastic bottles can split causing damage to both your own and other customers' belongings and are therefore carried entirely at your own risk.
  • Jet2.com makes great efforts to ensure all luggage is handled with care, but you should know that Jet2.com's liability for loss, delay or damage to baggage is limited. Jet2.com does not accept liability for fragile, valuable, perishable articles or baggage, which is packed in damaged or unsuitable containers. Jet2.com also does not accept responsibility for damage caused by fair wear and tear, where baggage is not fit for purpose, or replacement of "designer" luggage. We strongly recommend that all customers obtain adequate travel insurance cover before their journey.
  • Lock your baggage and ensure all pockets and zips are fully secured.
  • At check-in, each item of checked baggage will be given a destination tag showing your flight number. Do not dispose of your checked baggage receipts (if given) until you retrieve all checked baggage at your destination airport. Never carry unidentified items on behalf of other people.
  • Take care when claiming your baggage at your destination, as many suitcases look the same. It is best to always check the name on the baggage tag. You must contact the Jet2.com staff at the airport (or our handling agents) immediately if your baggage is damaged or has not arrived. Irregularities must be reported immediately as claims cannot be processed once you leave the airport. Staff will help you to complete a Property Irregularity Report Form.

Dangerous Goods & Prohibited Articles in Baggage

Lithium Batteries
Equipment containing lithium batteries, such as laptops, tablets, and e-readers, must be carried in the cabin. This includes electric cigarettes, the use of which is not permitted on board the aircraft.

Please also note that Jet2.com does not permit the carriage of hoverboards, either in the cabin or the aircraft hold.

Firearms and Sporting Weapons
Jet2.com does not carry firearms or sporting weapons of any sort on board flights.

Dangerous Goods
Many common travel items contain substances which make them unsuitable for carriage by air, or which consequently mean there are certain restrictions surrounding their carriage. Please click here for information on such dangerous goods

Prohibited Articles
In accordance with European Regulations, passengers are not permitted to carry the following articles into security restricted areas and on board an aircraft:

• Guns, firearms and other devices that discharge projectiles – devices capable, or appearing capable, of being used to cause serious injury by discharging a projectile, including:

  • Firearms of all types, such as pistols, revolvers, rifles, shotguns
  • Toy guns, replicas and imitation firearms capable of being mistaken for real weapons
  • Component parts of firearms, excluding telescopic sights
  • Compressed air and CO2 guns, such as pistols, pellet guns, rifles and ball bearing guns
  • Signal flare pistols and starter pistols
  • Bows, cross bows and arrows
  • Harpoon guns and spear guns
  • Slingshots and catapults

• Stunning devices – devices designed specifically to stun or immobilise, including:

  • Devices for shocking, such as stun guns, Tasers and stun batons
  • Animal stunners and animal killers
  • Disabling and incapacitating chemicals, gases and sprays, such as mace, pepper sprays, capsicum sprays, tear gas, acid sprays and animal repellent sprays

• Objects with a sharp point or sharp edge – objects with a sharp point or sharp edge capable of being used to cause serious injury, including:

  • Items designed for chopping, such as axes, hatchets and cleavers
  • Ice axes and ice picks
  • Razor blades
  • Box cutters
  • Knives with blades of more than 6 cm
  • Scissors with blades of more than 6 cm as measured from the fulcrum
  • Martial arts equipment with a sharp point or sharp edge
  • Swords and sabres

• Workmen’s tools – tools capable of being used either to cause serious injury or to threaten the safety of aircraft, including:

  • Crowbars
  • Drills and drill bits, including cordless portable power drills
  • Saws, including cordless portable power saws
  • Blowtorches
  • Bolt guns and nail guns

• Blunt instruments – objects capable of being used to cause serious injury when used to hit, including:

  • Baseball and softball bats
  • Clubs and batons, such as billy clubs, blackjacks and night sticks
  • Martial arts equipment

• Explosives and incendiary substances and devices – explosives and incendiary substances and devices capable, or appearing capable, of being used to cause serious injury or to pose a threat to the safety of aircraft, including:

  • Ammunition
  • Blasting caps
  • Detonators and fuses
  • Replica or imitation explosive devices
  • Mines, grenades and other explosive military stores
  • Fireworks and other pyrotechnics
  • Smoke-generating canisters and smoke-generating cartridges
  • Dynamite, gunpowder and plastic explosives.

In addition, passengers are not permitted to carry the following articles in their hold baggage:

• Explosives and incendiary substances and devices – explosives and incendiary substances and devices capable of being used to cause serious injury or to pose a threat to the safety of aircraft, including:

  • Ammunition
  • Blasting caps
  • Detonators and fuses
  • Mines, grenades and other explosive military stores
  • Fireworks and other pyrotechnics
  • Smoke-generating canisters and smoke-generating cartridges
  • Dynamite, gunpowder and plastic explosives.