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Coronavirus (COVID-19) update

Last updated: 9 April 2021, 11:00

Because of the continued uncertainty following the release of the Global Travel Taskforce framework, it’s with a heavy heart that we’ve taken the decision to extend the suspension of flights up to and including 23 June 2021. If you’re affected by any programme changes, we’ll automatically cancel your booking with a full refund and our team of travel experts will be in touch to help you book your summer getaway for later in the year.

If you're due to travel from 24 June 2021 onwards, we'll provide an update closer to the time. And if you'd like to know more about what we're doing to make sure you have a happy and healthy getaway, you can find out more here.

If you’ve booked your flights through an online travel agent (e.g. On the Beach or loveholidays), you’ll need to get in touch with them directly.

Our customers are our priority. And during the pandemic, we’ve been repeatedly recognised by the media, consumer organisations and our customers for how we’ve been looking after those who have been affected by programme changes. And we’re really proud of that!

For the latest government advice, please visit the dedicated website here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus

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You’ve cancelled or delayed my flight due to the coronavirus (COVID-19) situation, am I entitled to any compensation?

My holiday has been cut short or cancelled due to coronavirus (COVID-19), am I entitled to compensation?

My flight’s been cancelled and the departure date has already passed. I’ve still not heard from you about my booking – what should I do?

I was told I was getting a refund, but I've not received it yet – what should I do?

The government is advising social distancing to protect older people, pregnant women and vulnerable adults. I fall into one of the listed categories and therefore won’t be able to travel on my planned flight. What should I do?

What happens if I have to self-isolate due to a localised lockdown?

What happens if I have to self-isolate due to NHS Test and Trace?

If my flight is cancelled or changed, what happens to my travel essentials such as car hire, airport parking, airport transfers and insurance?

I need to talk someone about my booking but I made it through an online travel agent – please can you help me?