Travel updates

Home Page / Incident

Coronavirus (COVID-19) update

Last updated: 10 August 2020, 16:45

While the coronavirus (COVID-19) pandemic affected our flights programme between March and July, we’re happy to say that we’re now flying again! If you’d like to know more about what we’re doing to make sure you have a happy and healthy getaway, find out more here.

We’re currently operating a reduced flying programme, so a number of flights are no longer going ahead. We're proactively contacting all affected customers in departure date order, which we think is the fairest way – please be patient with us as we do this. In the meantime, please check the FAQs below. If you’ve booked your flights through an online travel agent (e.g. On the Beach or loveholidays), you’ll need to get in touch with them directly.

Our customers are our priority. And during the pandemic, we’ve been repeatedly recognised by the media, consumer organisations and our customers for how we’ve been looking after those who have been affected by programme changes. And we’re really proud of that!

For the latest government advice, please visit the dedicated website here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus

Are your flights still operating?

My flight’s been cancelled – what are my options?

Should I be worried about my flight(s) and should I cancel?

You’ve cancelled or delayed my flight due to the coronavirus (COVID-19) situation, am I entitled to any compensation?

My holiday has been cut short or cancelled due to coronavirus (COVID-19), am I entitled to compensation?

My flight’s been cancelled and the departure date has already passed. I’ve still not heard from you about my booking – what should I do?

I was told I was getting a refund, but I've not received it yet – what should I do?

The government is advising social distancing to protect older people, pregnant women and vulnerable adults. I fall into one of the listed categories and therefore won’t be able to travel on my planned flight. What should I do?

What happens if I have to self-isolate due to a localised lockdown?

What happens if I have to self-isolate due to NHS Test and Trace?

If my flight is cancelled or changed, what happens to my travel essentials such as car hire, airport parking, airport transfers and insurance?

I need to talk someone about my booking but I made it through an online travel agent – please can you help me?

What happens if I’m travelling in a 6+ group or with others who are not from the same household?