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Piling the pressure on sickness touts

Published: Wed 03 May 2017 at 14:06

Updated: Wed 03 May 2017 at 14:15


The campaign against the deceitful touts and companies who attempt to coax holidaymakers into making false sickness claims is ramping up at pace, thanks to two major developments.

Firstly, the Foreign Office is putting this unscrupulous claims industry under pressure after updating its travel advice to highlight the issue, and Jet2holidays is today announcing that it is now engaging private detectives to combat the problem.

These private detectives will be out in resorts, looking out for touts and Claims Management Companies (CMC’s) attempting to lure holidaymakers into making false claims. They will be acting on customer tip-offs too. These private detectives have been tasked to report such activity to us and the local police, who we know are also taking this issue very seriously.

These touts and companies are peddling fraud and are brazenly handing out leaflets telling British holidaymakers that they can cover the cost of their trip by just filling out a form, irrespective of whether they have been ill or not.

The detectives we have recruited have one purpose and one purpose only - to prevent this dishonest behaviour from ruining the holidays of our customers.

What holidaymakers might not realise is that this is fraud and if caught they personally could bear the brunt of the law - not the claims firms. No-one cares more about our customers’ holidays than us, which is why we have decided to invest in measures to tackle the holiday sickness touts in our major resorts this year.

In addition to this, we are pleased to report that The Foreign Office has updated its official travel advice to Spain, and it pulls no punches when it comes to warning people about the dangers of handing over your personal information to touts abroad.

It highlights ‘reports of an increase in holidaymakers being encouraged to submit a claim for personal injury if they have experienced gastric illness during their stay’ and then advises ‘if you make a false or fraudulent claim, you may face legal proceedings in the UK or Spain’. The consequences could not be starker, and the new advice can be found in full here:

We are confident that these steps will do two things; warn touts to leave our customers alone and let them enjoy their holiday in peace, while also encouraging people to report suspicious behaviour. The net really is tightening on this dishonest and deceitful practice, and we will not relent until these touts stop trying to take advantage of British holidaymakers.

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