A couple’s holiday failed to get off the ground, after their aggressive and violent behaviour towards each other resulted in the aircraft diverting.
Pauline Gordon and Ronald St Ville were travelling on our flight from London Stansted Airport to Gran Canaria on Thursday 6th July, when a seemingly innocuous disagreement turned serious. In front of shocked holidaymakers and families, the couple proceeded to shout foul and abusive language at each another before the altercation turned physical, with punches even thrown.
This behaviour resulted in the crew having to restrain and separate the couple, assisted by an off-duty police officer and an ex-police officer. It left the crew with no choice but to divert the aircraft to Faro Airport to remove the couple in the interest of everyone’s safety.
Portuguese Police attended the aircraft to offload the pair, before other customers were able to resume their journey to Gran Canaria after a 90 minute delay.
We have banned the pair for life and will now take vigorous action to recover losses incurred by this diversion in line with our Onboard Together policy. Since introducing the initiative two years ago, over 100 passengers have been given lifetime bans as a result of disruptive behaviour.
Phil Ward, MD of Jet2.com said: “It is staggering to think that people would behave in this violent fashion on an aircraft full of holidaymakers and families. I would like to thank our crew as well as the two police officers, who did a superb job of handling the situation and ensuring everybody’s safety. As a family friendly airline we take a zero tolerance approach to disruptive behaviour in all forms, and we will now be taking all necessary steps, including legal action if necessary, to recover the losses that were incurred by the deplorable behaviour of this couple.”