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Published: Tue 06 Feb 2018 at 15:49
Updated: Wed 07 Feb 2018 at 15:53
Jet2.com has today issued the following further statement and letter in relation to Alternative Dispute Resolution (ADR). This follows a statement posted on January 17th 2018 on this matter.
“Jet2.com has an enviable track record in providing great customer service, and this is reflected by the number of awards we have won (including the recent award for Jet2holidays winning “Favourite Short Haul Operator” at the Globe Travel Awards, as voted for by readers of MailOnline, The Daily Mail and The Mail on Sunday).
“We were pleased to note that in his recent letter to us, the CAA’s Chief Executive confirmed that he is one of our customers, and was very satisfied with his experience whilst on a family holiday with us.
“On the matter of the voluntary Alternative Dispute Resolution scheme for aviation, we have carefully explained to the CAA why we don’t consider the scheme to be currently suitable for EU261 delay claims (over three hour delays), where complex disputes have to be resolved involving difficult factual and technical issues and matters of European law.
“That is why after careful evaluation, we have chosen not to sign up to the current voluntary ADR scheme. We have replied to a recent letter from the CAA, reiterating our position and requesting a meeting, so that we can discuss this matter in a constructive fashion.”