Jet2.com has been recognised as a Which? Recommended Provider once again, marking the fourth consecutive year that the UK’s largest consumer organisation has awarded uswith this prestigious accolade.
The recognition comes on the back of the annual Which? Travel Annual Airline Survey, which once again puts us way ahead of other airlines including easyJet, TUI, British Airways and Ryanair.
The survey, completed by more than 6,500 Which? members, asked holidaymakers to rate their airline experiences after travelling. An overall customer score was then compiled based on a range of factors including punctuality, boarding, cabin environment, seat comfort, customer service, food and drink, and value for money.
Enjoying our highest-ever overall customer score (79%, up from 75% last year), Jet2.comscored consistently well on all factors, with our customer service, cabin environment, value for money and punctuality singled out for praise in particular.
This is the latest in a long line of accolades that we have received for consistently delivering first-class customer service and quality.
Just last month, we won Short-Haul Airline of the Year at the Telegraph Travel Awards and we also scooped five awards at the 2019 TripAdvisor Travellers’ Choice Awards earlier this year (Best Airline – UK, Best Airline – Europe, Best Low Cost Airline – Europe, Best Economy Class – Europe and Top 10 Airlines of the World). In July, Jet2.com was also recognised as the top airline and top transport company in the UK Customer Satisfaction Index, which is produced by the Institute of Customer Service.
These successes come on the back of another year of investing in our operation, as well as on customer service and delivering our family friendly formula. Examples include:
Steve Heapy, CEO of Jet2.com and Jet2holidays, said: “We are very proud to be recognised as a Which? Recommended Provider for the fourth year running, and we are delighted to have increased our already impressive customer score. This accolade is based on the views of thousands of paying customers, and what they have said – very clearly – is that Jet2.com is their favourite holiday airline. We are very grateful to customers for this feedback, and we will continue working as hard as ever to treat every single customer like a VIP, so that they book with us time and time again, and so that we remain well ahead of the competition.”