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Published: Tue 12 Jul 2022 at 09:53
Latest ATOL data published by the Civil Aviation Authority shows that Jet2holidays has increased its ATOL licence by almost 900,000 passengers to 4.65 million passengers.
The increase comes on the back of strong and continued demand from customers and independent travel agents who are responding to the assurance of an award-winning Jet2holidays package.
The UK’s leading tour operator to many leisure destinations across the Mediterranean and Canary Islands has a bigger programme on sale than ever for Summer 22, with a 14% capacity increase on Summer 19.
Despite this expanded programme, Jet2.com and Jet2holidays have continued to operate a full programme, without cancelling any flights or holidays because of staff shortages. This is because the companies took action to recruit well ahead of the bounce back and as such have a very visible uniformed presence (referred to as the Red Team) in UK airports as well as in main overseas airports and in resorts.
In addition to this, the companies continue to win accolades and awards for providing an industry-leading customer service. In recent days and weeks, Jet2.com and Jet2holidays have been recognised as Which? Travel Brand of the Year, as well as the top-rated airline and tour operator for customer satisfaction, according to the UKCSI published by the Institute of Customer Service.
Steve Heapy, CEO of Jet2.com and Jet2holidays said: “At a time when the government is putting increased focus on the financial stability and operational capability of companies, this shows how confident the CAA is in our ongoing operations. We wanted to fly, rather than limp, out of the traps when travel restrictions eased and our proactive approach to our operations means we have the teams in place to deliver a fantastic, expanded programme. We are receiving positive feedback from happy customers and independent travel agents, thanks to our unbelievably talented colleagues who are continuing to work tirelessly to provide the best customer service in the industry.”
