Article
Jet2holidays Travel Advisor recognised by customer in Rhodes thanks to memorable Contact Centre interaction
Published: Tue 20 Aug 2024 at 09:43
A Jet2holidays Travel Advisor from East Kilbride has recalled how she had a chance encounter with a customer, who she helped to book a holiday for back in April, when on a getaway herself in Rhodes.
Mhoraig McWilliams was surprised on a family holiday in Rhodes when Craig McKay, who had called the UK’s largest tour operator’s Contact Centre when looking to book a holiday and spoke with Mhoraig earlier in the year, recognised her voice and approached her to introduce himself.
The Travel Advisor who has worked for Jet2holidays since 2022 recalls her surprise when Craig approached her in a restaurant and said that he believed she was the person he spoke to when he called the Contact Centre to book a holiday to Faliraki.
Mhoraig explains: “When booking Craig’s summer holiday back in April, I noticed that the dates married up with my own family holiday to Faliraki. I mentioned that if he was ever out in the resort and heard my distinct Scottish accent, he should give me a shout to have a chat in person, and I was so shocked when we did actually bump into one another!”
Having visited Faliraki with her husband and daughter for the past two decades, Mhoraig made the ideal Travel Advisor when it came to recommending accommodation, restaurants and excursions to Craig at the time of booking.
“One night in my favourite restaurant, which happened to be the one I recommended to Craig, I got chatting with my family about how beautiful Faliraki is. Upon hearing my voice, another diner sat near us started to look at me strangely and asked whether I worked for Jet2 and if my name was Mhoraig! After figuring out that it was Craig, and that I had booked him and his family’s holiday for them through the Contact Centre, his daughter gave me a hug and thanked me for the best holiday ever which made my evening.”
In disbelief of this rare meeting, Craig added: “After we said our goodbyes, I kept looking back and shaking my head in shock that I’d actually met Mhoraig after our lovely interaction over the phone back in April. As well as actually getting engaged when away in Rhodes, this chance encounter made our family getaway the best one yet, helped by all the tips and recommendations from Mhoraig’s extensive knowledge of the destination. Our trip to Rhodes was everything she promised and more. We only ever use Jet2holidays for our family holidays as everything is so simple and easy, and this interaction is testament to that.”
Since working for Jet2holidays in the Contact Centre, Craig is just one of many happy holidaymakers Mhoraig has helped to book holidays for through the tour operator’s dedicated phoneline. This type of VIP customer service is one of the many reasons why Jet2.com and Jet2holidays continue to win awards for their industry-leading customer service, such as Which? Travel Brand of the Year for three years running.
Reflecting on the full-circle moment, Mhoraig said: “I hope this remarkable story demonstrates that my colleagues and I in the Contact Centre are true brand ambassadors who like to go out and live the experiences we sell to holidaymakers, equipping us with the knowledge to be able to give genuine recommendations based on our own travels. I’m so glad I made a lasting impression on Craig and that we got to meet in person. It is a holiday that he and I will never forget!”
Customers can call the Jet2holidays Contact Centre on 0800 408 0778 to book their next getaway with the help of a friendly Travel Advisor.
