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Jet2 has confirmed that it will not introduce surcharges on any booked flights or holidays to cover cost increases, for example jet fuel, assuring customers that the price they book is the price they will pay.
Amidst speculation that some airlines and travel companies may introduce such surcharges, which would mean their customers facing additional costs after making a booking, Jet2 has removed the surcharge provision across all flights and holidays, even though the company has never previously applied them.
Today’s announcement means that Jet2 has taken an industry-leading position by pledging not to pass such cost increases onto customers after they have booked. This means customers booking with Jet2 can lock in their flight or holiday price with total confidence.
The policy applies to all flights and holidays booked through any channel whether online, via the mobile app, contact centre or independent travel agent. It does not include tourist taxes, which are payable in resort at the time of the holiday and are paid directly to the accommodation provider.
As an award-winning airline and tour operator, Jet2 has a long track record for delivering this Customer First approach, both for looking after customers when they travel, as well as providing assurance to customers when they need it the most.
Ahead of a busy summer, with millions of holidaymakers looking forward to enjoying their holidays, this move reaffirms Jet2’s position as the UK’s favourite airline and tour operator after it secured Which? Recommended Provider status in seven categories, with Jet2.com receiving the accolade for the past 11 years running. On top of ruling out surcharges, the company also offers flexible payment options on Jet2holidays bookings, with a low £60 per person deposit and part-payment plans such as PayPal Pay in 3.
Steve Heapy, CEO of Jet2 said: “Holidaymakers should have every right to book their hard-earned break in the sun, without worrying about being hit with additional costs, and they can have that complete assurance when they book a flight or holiday with Jet2. As a result of today’s announcement, customers booking with Jet2 know that they are locking in their price without additional cost surprises later and we strongly believe that is the right thing to do by them. Ahead of a busy summer this is yet more evidence of why, on top of our incredible holidays and award-winning customer service, nothing beats a Jet2holiday.”
