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UK Airports

• How do I book airport parking?

  For airport parking see the Madeira Airport website.

• I am being dropped off/picked up at the airport. Is there a drop off point?

  Yes, there is a drop off/pick up point located at Madeira Airport.

• Which terminal will my flight depart from? Which hall do I use to check in?

  There is only one terminal at Madeira Airport. Jet2.com customers must use level 1 check in.

Check-In

• What time will the check-in desk open?

  The check in desk will open 2 hours and 40 minutes before departure.

• What time will the check-in desk close?

  The check in desk will close strictly 40 minutes before departure.

Special Assistance

• Which company will provide me with Special Assistance?

  MyWay will provide Special Assistance at Madeira Airport.

• Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?

  Unfortunately, Madeira Airport does not offer this service.

• Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?

  Any customer with assistance booked should proceed to the check in desk.

At The Airport

• Can I purchase a fast track ticket through security?

  Unfortunately, Madeira Airport does not offer this service.

• What are the opening times for the Sales desk?

  The Sales desk is open between 0830-2030.

• I have lost something in the airport/onboard a Jet2.com aircraft. Which telephone number can I call?

  00351 291 520 923.

• Is there an airport lounge available? If so, how do I make a booking?

  Unfortunately, Madeira Airport does not offer this service.

• Travelling with hand baggage only?

  If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.