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UK Airports

• How do I book airport parking?

  When arriving at the Madeira Airport by car, you have several parking options at your disposal and, for your convenience, all ANA parks have pedestrian access to the Passenger Terminal. From low-cost to premium, roofed or open-air, we have parking options for all tastes and needs. https://www.aeroportomadeira.pt/en/fnc/access-parking/for-your-full-comfort/parking

• I am being dropped off/picked up at the airport. Is there a drop off point?

  Yes, there are designated drop-off/pick-up points located at Madeira Airport on Arrivals and Departures. Short parking only allowed for pick-up and drop-off in designated areas.

• Which terminal will my flight depart from? Which hall do I use to check in?

  There is only one terminal at Madeira Airport. Jet2.com customers must use level 1 check-in.

Check-In

• What time will the check-in desk open?

  The check-in desk will open 2 hours and 30 minutes before departure.

• Is there a separate queue for online check-in?

  No.

• What time will the check-in desk close?

  40 minutes prior to departure.

Special Assistance

• Which company will provide me with Special Assistance?

  The My Way service is available for any passenger with disability or reduced mobility departing, in transit or arriving at the airport.

• Does the airport offer a meet and greet service (is someone able to meet me in the car park with Special Assistance)?

  Unfortunately, Madeira Airport does not offer this service. Special assistance can only be provided from terminal to car park. For departures this service is provided only from within terminal. 

• Where do I go if I have booked Special Assistance? Where does my Special Assistance begin?

  Upon arriving at the airport, look for the Designated Point of Arrival – a telephone booth clearly marked with the My Way logo. Using the phone, inform them of your arrival. The My Way desk is located on level 1 next to check-in desk number 40. When disembarking the aircraft, the airline or travel agent will notify the My Way service.

At The Airport

• Can I purchase a fast track ticket through security?

  Yes, via: https://www.aeroportomadeira.pt/en/fnc/services-shopping/premium-services/fast-track

  1 - Book your reservation on this page or via the ANA app and make the payment.
  2 - You'll receive, via e-mail, the bar coded voucher. Print it or have it available on your smartphone.
  3 - In order to access the Fast Track service, at the airport and having done the check-in, present the boarding pass and the voucher, as indicated in the voucher.

• What are the opening times for the Sales desk?

  From 08:00 to 21:00 – look for Portway Sales desk on level 1.

• I have lost something in the airport/onboard a Jet2.com aircraft. Which telephone number can I call?

  If on a Jet2.com aircraft, please email: lostfoundfnc@portway.pt or call +351 291 520 849. If at the airport, you should contact the Madeira Airport Information and Customer Service by email at slsousa@ana.pt or phone +351 291 520 700.

• Is there an airport lounge available? If so, how do I make a booking?

  Yes. You’ll be able to book the Europa Lounge or Atlântico Lounge by emailing slsousa@ana.pt or ringing +351 291 520 700. The Tap Lounge can be booked at the Groundforce sales desk on level 1.

• Travelling with hand baggage only?

  If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.