Frequently Asked Questions

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Booking & Payment Options

Do you ever reduce fares nearer to the travel date?

We constantly review our fares. Generally, the closer you get to the flight date, the more seats will have been sold which in turn leads to a higher ticket price. We reserve the right to amend our pricing structure or advertise special offers and promotions at any time.

How can I get the best value fare?

To check for the cheapest fares available in any given month, use our Low Fare Finder on the home page of our website. Our cheapest fares are generally available for people travelling during off peak periods, especially mid week and outside school holiday dates. Usually, the further in advance you book, the better chance you have of obtaining the best prices. Our weekend fares do tend to be higher than our midweek fares.

All fares booked on-line include exclusive on-line discounts not available when booking through our Call Centre or at our Sales Desks. All bookings or changes to a booking must be paid for in full using a credit or debit card at the time of booking.

Are your prices guaranteed?

Our booking system is "live" and this means that we are not able to guarantee prices until the booking process has been completed, payment taken and a confirmation issued. Seats are sold on a first come, first served basis and fares generally increase as seats are sold.

If taxes and charges increase after I book my flights what will happen?

If Governments or airport authorities impose increases or additional taxes and charges that will be in effect on the date of travel, the airline is responsible for collecting these on behalf of these bodies. We will contact you to advise you of your options on how to make any necessary payment.

Do I need travel insurance when making a booking?

We highly recommend that you take out personal travel insurance to cover you for costs associated with delays and other travel mishaps or eventualities. UK customers can purchase this online through, with your policy arranged through ROCK Insurance Group and underwritten by HCC International Insurance Company PLC. Insurance is available from one day to 30 days for European travel, including the option for winter sports cover (UK customers only). Remember you must declare any pre-existing health conditions as your policy may be void otherwise.'s liability is limited for any loss or damage to baggage and we strongly recommend that you take out travel insurance to ensure all your items are covered.

What are our credit card and other payment charges?

We do not charge any fees on payments made by credit card, PayPal or debit card.

How can I make a booking?

You can make your booking on-line via our website If your booking is for 10 people or more, please visit our dedicated groups page You are also able to make a booking by calling our Pre Travel Services team, at our airport sales desks or through your travel agent.

How do I make a group booking?

For bookings of 10 or more people, please contact our Groups Department on 0800 408 0779 or click here. A member of the Groups department will be happy to help you.

Benefits of group bookings include:

  • Deposit of £30.00 per passenger
  • Balance due 10 weeks prior to departure
  • Names due 2 weeks prior to departure
  • Please note that prices available through our Groups Department do not attract any on-line discount.
  • For Group Booking Terms and conditions, please click here.

How can I pay for a booking?

You can pay by using a credit card, debit card or PayPal. If you’d like to pay through the Call Centre, you can only use a credit or debit card. To pay at our Sales Desks, you can use a credit or debit card.

Please read our Terms and Conditions before you go ahead with your booking. You’ll be asked to confirm that you’ve read and accepted these before you make your booking.

Do you charge a booking fee?

No, we do not charge any booking fees irrespective of the payment method chosen.

How can I set up a PayPal account?

You can set up a PayPal account by visiting their website

Can I pay in any currency using PayPal?

No, you are only able to use PayPal to make payments in either GBP £ or Euros €

Who do I contact for all other PayPal queries?

Please contact PayPal directly for all other queries. You can visit their website and go to their 'contact us' section.

Can I pay using PayPal for services booked via the call centre?

No - PayPal can only be used for on-line transactions as it is an on-line only payment service.

What is a Linked Travel Arrangement?

In certain circumstances you may book a linked travel arrangement under the Package Travel and Linked Travel Arrangements Regulations 2018. This type of arrangement will occur if:

  • a) you purchase 2 or more travel services for the purpose of the same trip/holiday and you either separately select/pay for each travel service on one occasion or under a single contact with us; or
  • b) you choose and book at least another travel service with a different third party supplier within 24 hours of you receiving your booking confirmation from us for the first travel service booked and we provide you a link or information as to how you can book an additional service. but only where we send any such additional travel services to you in a targeted manner e.g. by a link in an e-mail.

Please note: Linked Travel Arrangements are not package holidays. We will inform you if your booking will create a linked travel arrangement and advise you of the level of protection you will receive.

Are Linked Travel Arrangements Financially Protected?

Linked Travel Arrangements do not attract the same protection as a package. If you book a Linked Travel Arrangement, we will protect your booking to the extent that the services you have booked cannot be fully performed as a result of our insolvency. In these circumstances you will receive a refund and, only where a flight has been booked with us, repatriation for the services not performed due to our insolvency. Please note that this protection does not extend to providing a refund where other service providers included in the Linked Travel Arrangement become insolvent. Your contract in respect of these additional services will be with the suppliers responsible for those services. We recommend that you ensure that you obtain appropriate travel insurance to ensure that you are covered for the insolvency of any alternative suppliers who are providing other travel services to you.