On all flights where national rules permit, we can carry registered assistance dogs when accompanying customers require them. Just so you know, we can’t carry any other animals on board.
Registered assistance dogs must be trained by an organisation that’s an accredited member of the International Guide Dog Federation (IGDF) or an organisation that meets the full membership criteria of Assistance Dogs International (ADI). Plus, they must be microchipped, vaccinated against rabies and hold a valid pet passport.
If you need to travel with a registered assistance dog on one of our flights, you must tell us in advance and send through the documentation for our Special Assistance team to check before you travel. Please email it to firstname.lastname@example.org.