COVID-19 hub

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We’re happy to help

There can be plenty to think about when it comes to travel. But looking after you every step of the way is what we do best – you’re in safe hands with us. That’s why we’ve rounded up all the information you could need right here in our handy travel help hub.

Whether you’re looking for the latest travel news, have a specific query or just want a refresher on all things travel, you’ve come to the right place.

We cover everything from booking to boarding and back home again – all the information’s here so you can make sure you have a safe and smooth journey.

Important information before you travel

Watch our useful videos

From checking your passport’s validity to how to get prepared for the airport, below you'll find handy videos to help you plan ahead for a smooth journey.

Our videos refer to current UK entry requirements. Please read the travel requirements carefully.

Helping you to help yourself

How to get prepared for the airport

Check your passport's validity

Insure your place in the sun

Choose our 5* travel insurance and you’ll get:

- COVID-19 cancellation and medical cover

- Free cover for kids

- Up to £10m medical, £5,000 cancellation and £2,000 baggage cover

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A safe and smooth journey

Looking after you before you go...

Travel has changed a little these days, so make sure you follow these steps so you’re all good to go.


Get the break you deserve

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Your safety, our priority

Everything from online check-in to onboard cleaning is in line with official guidelines.

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Speedy & smooth refunds

We've been praised by consumer experts for the way we deal with refunds, if we have to cancel.

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Award-winning flights

We’re a Which? Recommended Provider and Tripadvisor’s Best Airline – UK.

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5* travel insurance

Our Defaqto 5* travel insurance includes COVID-19 cover and is available now.

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Sustainability strategy

Our sustainability journey is taking off – we've got your carbon covered!

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Read our COVID-19 FAQs

Got a question about your booking or somewhere you're planning on travelling to? Here, we answer all your frequently asked questions.

Still not found your answer? Get in touch with us via Whatsapp.

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