Your safety, our priority

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Our three-step pledge to get you back in the air

We’re really pleased to welcome you back onboard from 15 July 2020. Things may look and feel a little different these days, but we want to reassure you that you’re in safe hands when you travel with us.

Looking after you every step of the way is what we do best. That’s why we’ll bring you the same industry-leading customer service you know and love, with some extra measures to keep you safe and sound. After all, we’re in this together…

A safe and smooth journey

Flights affected by coronavirus (COVID-19)

If your flight's been affected by the COVID-19 pandemic and you’ve got a question about cancellations or refunds, please visit our Travel Updates page here.