COVID-19 hub

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Our pledge to give you the summer you deserve

Summer is back! But things still look a little different for now, so we want to reassure you that you’re in safe hands when you travel with us.

Looking after you every step of the way is what we do best. That’s why we’ll bring you the same industry-leading customer service you know and love, with some extra measures to keep you safe and sound.

You can trust that everything from airport check-in to onboard cleaning is in line with the latest official COVID-19 guidelines. And from booking to boarding and back home again, we’ll always let you know exactly what to expect when and what you need to do to have a safe and smooth journey.

It’s our people that make us stand out from the rest and they’re back in their bright red uniforms, ready and raring to treat you like a VIP. After all, we’re in this together…

Some of the measures in this video have now been relaxed, including our Face Mask Policy. But different rules apply to different parts of the UK and overseas – you'll find all the info below.

Important information before you travel

Watch our useful videos

From checking your passport’s validity to how to get prepared for the airport, below you'll find handy videos to help you plan ahead for a smooth journey.

Our videos refer to current UK entry requirements. Please read the travel requirements carefully.

Helping you to help yourself

How to get prepared for the airport

Check your passport's validity

Insure your place in the sun

Choose our 5* travel insurance and you’ll get cover if:

- You need to self-isolate on your departure date

- You need cancellation and medical cover if you catch COVID-19

- FCDO travel advice changes during your holiday because of COVID-19

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A safe and smooth journey

Looking after you before you go...

Travel has changed a little these days, so make sure you follow these steps so you’re all good to go.


Get the break you deserve

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Your safety, our priority

Everything from online check-in to onboard cleaning is in line with official guidelines.

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Speedy & smooth refunds

We've been praised by consumer experts for the way we deal with refunds, if we have to cancel.

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Award-winning flights

We’re a Which? Recommended Provider and Tripadvisor’s Best Airline – UK.

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5* travel insurance

Our Defaqto 5* travel insurance includes COVID-19 cover and is available now.

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Sustainability strategy

Our sustainability journey is taking off – we've got your carbon covered!

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Read our COVID-19 FAQs

Got a question about your booking or somewhere you're planning on travelling to? Here, we answer all your frequently asked questions.

Still not found your answer? Get in touch with us via Whatsapp.

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