Speedy and smooth refunds

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Speedy and smooth refunds
if we have to cancel

Book with confidence

We want to help you plan and book your flights with confidence – going away is one of the best things in life, so it should be easy and stress-free! We know how much you still want to travel and how hard you work for a well-deserved break, so giving you peace of mind is really important to us. And that’s just what you can expect when you book flights with us.

Why? Well for starters, award-winning customer service plays a big part in the Jet2.com experience – just take a peep at our trophy cabinet and you’ll find it’s full of awards. We’ve also been praised by consumer experts for the speedy and smooth way we deal with refunds, if we unfortunately have to cancel flights.

And due to our response to the coronavirus (COVID-19) outbreak, we were ranked as the best travel firm for providing refunds, according to a travel refund cancellation survey of more than 77,000 people by MoneySavingExpert.com (MSE). The UK Civil Aviation Authority (CAA) has even recognised us as the only UK airline providing prompt refunds without significant backlogs.

Choose Jet2.com – we’re here for you!