Planning a getaway or already booked? Award-winning customer service is a huge part of what we do, so you can expect a stress-free experience if you’d like to amend your booking or we have to cancel. We’ve got the trophies to prove it, plus we’ve been praised by consumer experts for the speedy and smooth way we deal with refunds, if we have to cancel. Below you'll find the details of our Changes and Refunds Policy, along with links to our Face Mask Policy and travel requirements.
Face masks must be worn at the airport, onboard our planes and on our transfers, even if you’re fully vaccinated. If you're unable to wear a mask, you must let us know in advance to be able to travel. If you fail to wear a face mask without our agreement, you won't be able to board your flight or transfer.
Last updated: 17 January 2022, 12:00
We know you’re looking for extra peace of mind these days, which is why our 5* Defaqto-rated travel insurance now includes that all-important COVID-19 and FCDO cover. So you can book your flights with confidence knowing you’ll be protected against the unexpected when you purchase a policy.
*If when amending your flight(s) the total cost increases, you’ll need to pay the difference.
**We’ll process your full refund within 14 days.
You should request any amend or cancellation at least three days before your departure. If you have a booking that doesn’t the meet the criteria of our Changes and Refunds Policy, but you want to amend or cancel, please click here to find out how to amend your booking for a fee, along with details of our cancellation charges.
Our Changes & Refunds Policy is kept under constant review and may be amended at any time.