Article
Jet2.com wins court case against disruptive passenger
Published: Fri 14 Oct 2016 at 13:47
Updated: Fri 14 Oct 2016 at 13:50
It has proved to be a very costly holiday for Charles Thomson, after the County Court at Carlisle ruled in Jet2.com’s favour and ordered him to compensate us for losses incurred as a result of a delay caused by his disruptive and drunken behaviour on board our Edinburgh to Ibiza flight last year.
Mr Thomson, from Dalkeith in Midlothian, displayed a catalogue of inappropriate and unacceptable behaviour on board the flight, which resulted in the police having to meet the aircraft upon landing. This meant that in addition to causing significant distress to customers on board his flight, his actions also caused delays to the return flight, affecting even more customers.
The Court had no hesitation in judging in Jet2.com’s favour and has ordered Mr Thomson to repay us for losses incurred.
Phil Ward, Managing Director of Jet2.com said: “We are delighted with this decision as it shows people like Charles Thomson that there are consequences if you act in an unruly and abusive fashion onboard an aircraft. As well as being banned from flying with us for life, Mr Thomson must now repay us for losses incurred by the delay, which came about as a direct result of his actions. As a family friendly airline carrying millions of holidaymakers, many of whom our families, we want our customers to have an enjoyable flight experience without the actions of a disruptive few spoiling it.”
Jet2.com’s Onboard Together initiative commits the airline to a zero tolerance stance against disruptive passenger behaviour, including banning the sale of alcohol onboard all flights before 08:00BST. This has been well received by both our crew and passengers and we call upon airports to adopt the same rule as well as introducing tamper proof bags for the sale of alcohol at duty free shops. Since launching, more than 500 passengers have been refused travel and over 60 of these, including Charles Thomson, have been given lifetime bans.
